Bob Harr is an experienced Patient Financial Services Manager with a proven track record of driving operational excellence and revenue optimization within the healthcare industry. With expertise spanning financial management, patient billing, and revenue cycle optimization, he has consistently delivered measurable improvements to the financial health and performance of healthcare organizations.
Experience Summary
Current Role
As the Patient Financial Services Manager at Northwestern Memorial Hospital since 2017, Bob is responsible for overseeing all aspects of the hospital's patient financial services operations. In this role, he has implemented innovative strategies to streamline billing processes, enhance patient satisfaction, and increase collections, resulting in a 12% improvement in net revenue over the past 3 years. Bob's leadership and process improvements have contributed to the hospital's strong financial performance and its recognition as a top-ranked academic medical center.
Career Progression
Prior to his current role, Bob served as the Director of Operations at Healthcare Financial Resources, LLC, where he managed a team of 35 professionals and oversaw the financial operations for a portfolio of healthcare clients. During his 16-year tenure, he spearheaded the development of data-driven analytics platforms that enabled clients to identify and address revenue leakage, leading to an average 8% increase in net collections. Additionally, Bob's military experience as a Machinist Mate 3rd Class Petty Officer in the U.S. Navy has instilled in him a strong sense of discipline, attention to detail, and leadership skills, which have been instrumental in his successful career in the healthcare industry.
Academic Background
Bob holds a Bachelor of Science degree in Business Administration from the University of Illinois at Chicago, with a concentration in Finance. He is also a certified Lean Six Sigma Green Belt, demonstrating his commitment to continuous process improvement and operational excellence.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Financial analysis and reporting
- Lean process improvement
- Team leadership and mentorship
Professional Impact
Throughout his career, Bob has consistently demonstrated his ability to positively impact the financial performance of healthcare organizations. At Northwestern Memorial Hospital, he has led the implementation of a robust patient financial services program that has resulted in a 15% reduction in bad debt write-offs and a 20% increase in patient satisfaction scores related to billing and collections.
Conclusion
With his extensive experience in the healthcare industry, strong financial acumen, and commitment to continuous improvement, Bob Harr is a valuable asset to any organization seeking to enhance its patient financial services and revenue cycle management operations. His proven track record of delivering measurable results and driving organizational success positions him as a trusted leader in the field.
