Bobby Miller

Regional Sales Manager of Operations

Professional Overview
Bobby Miller is a seasoned professional with extensive expertise in sales, operations, and customer service management. As the Regional Sales Manager of Operations at SquareTrade, he is responsible for driving sales performance, optimizing operational efficiency, and delivering exceptional customer experiences across multiple markets.

Experience Summary

Current Role
In his current role as the Regional Sales Manager of Operations at SquareTrade, Bobby oversees a team of sales and customer service professionals serving customers in the southeastern United States. He is responsible for developing and executing sales strategies, implementing process improvements, and ensuring the delivery of high-quality service. Under his leadership, Bobby has consistently exceeded sales targets and improved customer satisfaction ratings within his region.

Career Progression
Prior to his current role, Bobby served as a Master Technician at SquareTrade for over six years, where he demonstrated a deep understanding of the company's products and services. He also gained valuable consulting experience as a Consultant/Master Technician & Trainer at Ryan Retail Consulting, where he provided strategic guidance and hands-on support to clients in the retail industry.

Academic Background
Bobby holds a Bachelor of Science degree in Business Administration from the University of Central Florida, where he graduated with honors.

Areas of Expertise

• Sales and revenue growth strategy

• Operations management and process optimization

• Customer service and client relationship management

• Technical expertise in product and service delivery

• Effective team leadership and talent development

Professional Impact
During his tenure as a Master Technician at SquareTrade, Bobby played a crucial role in implementing new training programs that improved technical knowledge and customer service skills across the organization. His initiatives resulted in a 15% increase in first-call resolution rates and a 20% reduction in customer escalations within his region.

Conclusion
With his proven track record of sales excellence, operational expertise, and a strong customer-centric mindset, Bobby Miller is well-positioned to continue driving growth and success for SquareTrade in his role as the Regional Sales Manager of Operations. He is a valuable asset to the organization, committed to delivering exceptional results and creating lasting value for the company and its customers.