Boratha Domingo, MHPA
Manager, Patient Financial Navigation | MultiCare Health System
Professional Overview
Boratha Domingo is an experienced healthcare professional with a strong background in patient financial navigation, revenue cycle management, and financial assistance program administration. As the Manager of Patient Financial Navigation at MultiCare Health System, he oversees a team responsible for guiding patients through the complex healthcare financial landscape, ensuring they receive the support and resources they need to navigate their medical expenses.
Experience Summary
Current Role
As the Manager of Patient Financial Navigation at MultiCare Health System, Boratha is responsible for leading a team of financial counselors and navigators. In this role, he develops and implements strategies to improve patient satisfaction, increase financial assistance enrollment, and streamline the overall patient financial experience. Under his leadership, the team has achieved a 15% increase in patient financial assistance enrollment and a 20% reduction in patient account write-offs over the past two years.
Career Progression
Prior to his current position, Boratha held various leadership roles within the healthcare revenue cycle and financial assistance domains. As the Supervisor of Patient Financial Navigation at MultiCare Health System, he oversaw the daily operations of the patient financial navigation team and drove process improvements that resulted in a 12% decrease in patient account resolution times. Earlier in his career, Boratha served as a Financial Counselor at the University of Washington Medical Center and a Financial Services Specialist at the Washington State Department of Social and Health Services, where he gained valuable experience in patient financial education and eligibility determinations.
Academic Background
Boratha holds a Master of Health Policy and Administration (MHPA) degree from the University of Washington, where he specialized in healthcare finance and policy. His academic achievements include graduating with distinction and being recognized for his contributions to the university's healthcare management student association.
Areas of Expertise
- Patient financial navigation and education
- Healthcare revenue cycle management
- Financial assistance program administration
- Team leadership and process improvement
- Stakeholder collaboration and communication
Professional Impact
Boratha's expertise and leadership have had a tangible impact on the patients and organizations he has served. In his current role, he has spearheaded initiatives to streamline the patient financial experience, resulting in improved patient satisfaction and reduced financial burden. Boratha's commitment to patient-centric care and his ability to foster collaborative partnerships have earned him recognition within the MultiCare Health System as a valuable asset to the organization.
Conclusion
With his extensive experience in patient financial navigation and his proven track record of driving process improvements and team leadership, Boratha Domingo is well-positioned to continue making a meaningful impact in the healthcare industry. His passion for ensuring patients have access to the financial resources and support they need, combined with his strong analytical and strategic skills, make him a valuable asset to any healthcare organization.
