Boratha Domingo, MBA
Manager, Patient Financial Navigation | Puyallup, Washington, United States
Professional Overview
Boratha Domingo is an experienced healthcare finance professional with a proven track record of driving operational excellence and delivering exceptional patient-centric services. As the Manager of Patient Financial Navigation at MultiCare Health System, she leverages her deep expertise in revenue cycle management, financial counseling, and patient assistance to ensure seamless and transparent financial experiences for patients.
Experience Summary
Current Role
As the Manager of Patient Financial Navigation at MultiCare Health System, Boratha oversees a team of financial counselors responsible for guiding patients through the complexities of insurance coverage, financial assistance programs, and payment options. In this role, she has implemented streamlined processes and data-driven strategies that have resulted in a 15% increase in patient satisfaction scores and a 20% reduction in bad debt write-offs.
Career Progression
Prior to her current position, Boratha held several leadership roles within the healthcare finance industry. As the Supervisor of Patient Financial Navigation at MultiCare Health System, she led her team in optimizing revenue cycle workflows, improving point-of-service collections, and enhancing patient financial education. During her tenure, she spearheaded the implementation of a new financial assistance platform, which increased the identification of eligible patients by 35%.
Boratha's earlier experience includes roles as a Financial Counselor at the University of Washington Medical Center and a Financial Services Specialist at the Washington State Department of Social and Health Services. She also held supervisory and lead positions in revenue cycle management and financial assistance at Providence Health & Services.
Academic Background
Boratha holds a Master of Business Administration (MBA) from the University of Washington, with a focus on Healthcare Administration. She also earned a Bachelor of Science in Finance from Washington State University, where she graduated cum laude.
Areas of Expertise
- Revenue cycle management
- Patient financial navigation and counseling
- Financial assistance program administration
- Point-of-service collections and patient engagement
- Data analysis and process improvement
- Team leadership and staff development
Professional Impact
Boratha's commitment to delivering exceptional patient experiences and driving operational efficiencies has been evident throughout her career. She has spearheaded several successful initiatives, including the implementation of a new financial assistance platform and the optimization of revenue cycle workflows, resulting in tangible improvements in patient satisfaction, collections, and bad debt reduction.
Conclusion
With her extensive experience, strong leadership skills, and deep understanding of healthcare finance, Boratha Domingo is poised to continue making a significant impact in the industry. As she progresses in her career, she remains dedicated to enhancing patient financial navigation, optimizing revenue cycle processes, and contributing to the overall success of MultiCare Health System.
