Professional Overview
Breanna Moreno is an experienced AI Coach, Customer Experience (CX) leader, and entrepreneurial professional with a diverse background spanning the retail, technology, and real estate industries. She leverages her expertise in CX strategy, customer insights, and process optimization to help organizations deliver exceptional customer experiences.
Experience Summary
Current Roles
As an AI Coach at Zowie, Breanna works with companies to implement AI-powered conversational tools that enhance customer service and support. In her role as Head of CX at OrderProtection.com, she oversees the development and execution of the company's customer experience vision. Breanna also serves as a Network Member at GLG, providing strategic advisory services to clients, and is a Founding Member of CartStars, an innovative e-commerce platform.
Career Progression
Prior to her current roles, Breanna held various customer-facing leadership positions, including VP of Customer Experience at True Classic, where she led transformative CX initiatives that drove significant improvements in customer satisfaction and loyalty. She has also served as a Customer Experience Manager, CEO, and Customer Service Manager at prominent companies such as Freshly Picked, Culture Enterprises, and Chatbooks.
Breanna's early career experience includes roles in the real estate industry, where she held positions as an Escrow Manager and Coordinator at Shea Homes and DR Horton, respectively. She also gained valuable experience as a Regional Make-Up Artist at Christian Dior Couture and a Cosmetics Counter Manager at Robinsons-May.
Academic Background
Breanna holds a bachelor's degree in Business Administration from the University of Southern California.
Areas of Expertise
- Customer experience strategy and implementation
- AI-powered customer service and support solutions
- Process optimization and operational efficiency
- Data-driven decision making and customer insights
- Cross-functional team leadership and collaboration
Professional Impact
As a strategic CX leader, Breanna has successfully led initiatives that have resulted in improved customer satisfaction, increased loyalty, and enhanced operational efficiency for the organizations she has served. She is known for her ability to leverage data and technology to drive CX transformations and deliver measurable business impact.
Conclusion
With her extensive experience, industry expertise, and innovative mindset, Breanna Moreno is a valuable asset to any organization seeking to enhance its customer experience and drive sustainable growth. Her commitment to excellence and passion for delivering exceptional customer service make her a highly sought-after professional in the AI and CX domains.
