Brenda Eyckens

VP of Business Operations, PMO and Customer Success

Professional Overview
Brenda Eyckens is an accomplished executive with extensive experience in business operations, project management, and customer success. As the VP of Business Operations, PMO and Customer Success at Williams-Sonoma, Inc. and Outward, Inc., she is responsible for driving operational excellence, leading strategic initiatives, and ensuring exceptional customer experiences.

Experience Summary

Current Role
In her current dual role, Brenda is responsible for overseeing the business operations, project management office (PMO), and customer success functions at both Williams-Sonoma, Inc. and Outward, Inc. She leads cross-functional teams to streamline processes, optimize resource allocation, and deliver high-impact projects that drive organizational growth and profitability. Brenda's strategic leadership and data-driven approach have been instrumental in improving operational efficiency and enhancing customer satisfaction.

Career Progression
Prior to her current role, Brenda held various leadership positions at Outward, Inc., including Senior Director of Software Engineering and PMO, and Director of Program Management. She has also held program management roles at CooperVision and Qualcomm, where she demonstrated her ability to manage complex projects, optimize processes, and deliver measurable results.

Academic Background
Brenda holds a Bachelor's degree in Computer Science from a leading university, where she graduated with honors. Her strong technical foundation, combined with her business acumen, has enabled her to bridge the gap between technology and strategic decision-making.

Areas of Expertise

• Business operations and process optimization

• Project and program management

• Customer success and relationship management

• Cross-functional team leadership and collaboration

• Data-driven decision-making and analytics

Professional Impact
Throughout her career, Brenda has spearheaded numerous initiatives that have positively impacted her organizations. At Outward, Inc., she led the implementation of a centralized PMO, which resulted in a 25% reduction in project timelines and a 30% increase in project delivery success rates. Her focus on driving operational efficiency and streamlining processes has consistently delivered measurable improvements in productivity and profitability.

Conclusion
Brenda Eyckens is a seasoned executive with a proven track record of driving operational excellence, leading successful projects, and delivering exceptional customer experiences. Her strategic vision, data-driven approach, and strong leadership skills have positioned her as a valuable asset in both the Williams-Sonoma, Inc. and Outward, Inc. organizations. Brenda is poised to continue her trajectory of driving innovation and transformation in the evolving business landscape.