Brenda Goleman
Professional Summary
Professional Overview
Brenda Goleman is an experienced healthcare professional with a proven track record in business services and patient finance management. As the Director of Business Services and Patient Finance at Central Louisiana Surgical Hospital, she leverages her extensive industry knowledge and leadership skills to drive operational excellence and improve patient financial outcomes.
Experience Summary
Current Role
In her current role as the Director of Business Services and Patient Finance at Central Louisiana Surgical Hospital, Brenda is responsible for overseeing all aspects of the hospital's business services and patient finance operations. She leads a team of dedicated professionals in managing patient revenue cycle, billing, and financial counseling services. Under her guidance, the hospital has achieved significant improvements in patient satisfaction, revenue cycle efficiency, and overall financial performance.
Career Progression
Brenda began her career at Central Louisiana Surgical Hospital in 1996 as a Patient Revenue Cycle Coordinator. Through her dedication, innovative problem-solving, and impressive management skills, she quickly rose through the ranks, eventually assuming the role of Director of Business Services and Patient Finance in 2019. Throughout her 27-year tenure at the hospital, Brenda has consistently demonstrated her ability to drive positive change, streamline processes, and enhance the patient financial experience.
Academic Background
Brenda holds a Bachelor of Science degree in Business Administration from Louisiana State University, with a concentration in Finance. Her academic background has provided her with a solid foundation in financial management, data analysis, and strategic decision-making, which she has seamlessly applied to her work in the healthcare industry.
Areas of Expertise
- Patient revenue cycle management
- Billing and collections optimization
- Financial counseling and patient advocacy
- Process improvement and operational efficiency
- Team leadership and collaboration
- Data-driven decision-making
Professional Impact
During her tenure as Director, Brenda has spearheaded several key initiatives that have had a significant impact on the hospital's operations and patient satisfaction. She led the implementation of a new patient financial assistance program, which resulted in a 25% increase in the number of patients receiving financial support. Additionally, Brenda oversaw the implementation of a comprehensive revenue cycle management system, which has improved billing accuracy, reduced A/R days, and enhanced the overall patient financial experience.
Conclusion
Brenda Goleman is a seasoned healthcare professional with a proven track record of driving operational excellence and delivering tangible results. Her deep understanding of the patient finance landscape, coupled with her strong leadership skills and commitment to continuous improvement, make her a valuable asset to Central Louisiana Surgical Hospital. Brenda's focus on enhancing the patient financial experience and optimizing business operations has positioned her as a respected industry leader and a true champion for her organization and its patients.
