Professional Overview
Brenda Teves is a seasoned Operations Manager based in Valenzuela, NCR, Philippines, with a strong background in managing teams and driving operational efficiency. Her current role at Cognizant has honed her expertise in key areas such as process improvement, team leadership, and customer service. With a focus on the IT and customer service industries, Brenda has developed a unique understanding of the complexities and challenges faced by organizations in these sectors.
Experience Summary
Current Role
As an Operations Manager at Cognizant, Brenda oversees daily operations, ensuring seamless delivery of services to clients. Her key responsibilities include team management, process improvement, and metrics-driven decision making. Although specific achievements are not available, her long tenure in this role suggests a high level of competence and stability.
Career Progression
Brenda's career trajectory is marked by progressive growth, from a Customer Service Representative at APAC Customer Services to her current role as an Operations Manager at Cognizant. Notable previous roles include Team Lead and Supervisor at Alorica Philippines, Inc., and Assistant Team Leader and Advisor at APAC Customer Services. These positions have equipped her with valuable experience in team supervision, customer service, and operational management.
Academic Background
Brenda holds a Bachelor's degree in Broadcast Communication from the Polytechnic University of the Philippines. While her academic background may not directly relate to her current field, it has likely contributed to her strong communication and interpersonal skills.
Areas of Expertise
Brenda's areas of expertise include:
- Industry-specific skills: Customer service, operations management, and team leadership.
- Technical competencies: Although specific technical skills are not mentioned, her experience in the IT and customer service sectors suggests proficiency in relevant software and systems.
- Leadership and management capabilities: Proven ability to manage teams, improve processes, and make data-driven decisions.
Professional Impact
While specific projects or initiatives are not detailed, Brenda's long-term commitment to her roles and her progression to senior positions indicate a significant and positive impact on the organizations she has worked with.
Conclusion
Brenda Teves is a dedicated and experienced operations professional with a strong track record in team management, process improvement, and customer service. Her current focus on operational efficiency and her value proposition lie in her ability to lead teams effectively, drive change, and contribute to the growth and success of her organization. As she continues in her role at Cognizant, Brenda is well-positioned to leverage her skills and experience to make a lasting impact in the IT and customer service industries.
