Brenna Hasty, Chief Operations Officer
Professional Overview
Brenna Hasty is an accomplished operations executive with over a decade of experience driving strategic initiatives and operational excellence within the software and financial services industries. As the Chief Operations Officer at Flybook Reservation Software, she is responsible for overseeing the company's day-to-day operations, optimizing processes, and ensuring seamless service delivery to clients.
Experience Summary
Current Role
As the Chief Operations Officer at Flybook Reservation Software, Brenna is responsible for leading the company's operational functions, including customer service, technical support, and data management. She has successfully implemented process improvements that have enhanced efficiency, reduced costs, and improved customer satisfaction. Under her leadership, Flybook has experienced a 25% increase in customer retention and a 15% reduction in operational expenses.
Career Progression
Brenna's career has been marked by a steady ascent to increasingly senior roles. Prior to her current position, she served as the Vice President of Operations at Flybook, where she was instrumental in streamlining the company's onboarding procedures and driving the implementation of a new client relationship management system. Earlier in her career, she held the role of Director of Onboarding at Flybook, where she oversaw the successful onboarding of over 500 new clients. Brenna's previous experience also includes positions as a Client Services Manager at Rosell Wealth Management and a Licensed Personal Banker at JPMorgan Chase & Co.
Academic Background
Brenna holds a Bachelor of Science in Business Administration from the University of Oregon, with a concentration in Operations Management.
Areas of Expertise
- Operations management
- Process optimization
- Customer service and support
- Data analysis and reporting
- Team leadership and development
Professional Impact
Brenna's leadership has been recognized within the industry, as she has been invited to speak at several industry conferences on best practices in operations management and customer service. She has also contributed to the development of industry standards and guidelines through her involvement with professional organizations.
Conclusion
With her extensive experience, proven track record of success, and a deep understanding of the software and financial services industries, Brenna Hasty is poised to continue driving operational excellence and contributing to the growth and success of Flybook Reservation Software.
