Professional Summary
Professional Overview
Brent Jacobs is a seasoned IT executive with a strong background in technology management, operations, and strategic advisory services. As the Chief of Staff in the Office of the CTO Leader at Creative Artists Agency, he plays a pivotal role in driving the organization's technology vision and overseeing critical IT initiatives.
Experience Summary
Current Role
As the Chief of Staff in the Office of the CTO Leader at Creative Artists Agency, Brent is responsible for optimizing the day-to-day operations of the CTO's office, aligning technology priorities with the organization's overall business strategy, and collaborating with cross-functional teams to ensure seamless technology execution. He leverages his extensive expertise in IT service management, operations, and process improvement to enhance the efficiency and effectiveness of the CTO's office, contributing to the agency's digital transformation and competitive edge.
Career Progression
Prior to his current role, Brent held the position of Global Head of IT Service Management (ITSM) and Operations at Creative Artists Agency, where he spearheaded the implementation of best-in-class ITSM practices and drove the optimization of IT service delivery. Before that, he served as a Senior Consultant in the Technology Transaction Services practice at West Monroe, advising clients on IT mergers and acquisitions, system integration, and technology due diligence.
Brent's early career journey included various roles within the EDGE program at BD, where he gained hands-on experience in IT system validation, compliance, and information security architecture and engineering. He also had the opportunity to contribute as a Teaching Assistant and Assistant Instructor, sharing his knowledge and expertise with students in the fields of cybersecurity and business engineering.
Academic Background
Brent holds a Bachelor's degree in Information Systems and Business Analytics from Lehigh University, where he demonstrated academic excellence and participated in the prestigious IBE Capstone program.
Areas of Expertise
- IT service management and operations
- Technology strategy and transformation
- IT due diligence and M&A advisory
- Information security architecture and engineering
- Cybersecurity and compliance
- Data analytics and predictive modeling
Professional Impact
Throughout his career, Brent has made significant contributions to the organizations he has served. At Creative Artists Agency, he played a pivotal role in enhancing the efficiency and effectiveness of the CTO's office, streamlining IT service delivery, and aligning technology initiatives with the agency's business objectives. His expertise in IT service management and operations has enabled the agency to improve service quality, reduce operational costs, and enhance the overall user experience.
Conclusion
With his diverse experience in technology management, strategic advisory services, and academic acumen, Brent Jacobs is poised to continue making a meaningful impact in the technology landscape. As he continues to excel in his role as Chief of Staff in the Office of the CTO Leader at Creative Artists Agency, Brent is well-equipped to drive innovation, optimize IT operations, and contribute to the organization's long-term success.
