Brent Ringate
Senior Vice President and General Manager Service Operations
Professional Overview
Brent Ringate is an accomplished operations and service management executive with over 25 years of experience driving operational excellence and strategic growth across the coffee and foodservice industries. In his current role as Senior Vice President and General Manager of Service Operations at BUNN, he oversees the company's global service infrastructure, leading a team responsible for delivering world-class customer support and maintenance solutions.
Experience Summary
Current Role
As Senior Vice President and General Manager of Service Operations at BUNN, Brent is responsible for managing the company's comprehensive service and support operations. He leads a team of field technicians, contact center representatives, and logistics professionals to ensure BUNN's customers receive timely, efficient, and high-quality service. Under his leadership, the service organization has streamlined processes, improved first-time fix rates, and consistently exceeded customer satisfaction targets.
Career Progression
Prior to his current role, Brent held progressive leadership positions within BUNN, including Vice President of Service Operations, Senior Director of Field Service Operations, and Regional Service Manager. His deep understanding of the company's service operations and commitment to continuous improvement have been instrumental in driving operational efficiencies and enhancing the customer experience.
Before joining BUNN, Brent was the Founder, Co-Owner, and Managing Partner of Bull Run Coffee Bar, where he successfully led the expansion and operations of the regional coffee shop chain. He also served as the President of Bull Run Roasting and held various leadership roles at Espresso Partners, Inc., including President and Vice President of Operations.
Academic Background
Brent holds a Bachelor of Science degree in Business Administration from the University of Illinois Urbana-Champaign.
Areas of Expertise
- Service operations management
- Field service optimization
- Customer experience enhancement
- Lean process improvement
- Team leadership and development
- Strategic planning and execution
Professional Impact
Under Brent's leadership, the BUNN service organization has consistently delivered exceptional customer satisfaction, achieving industry-leading Net Promoter Scores and exceeding service-level agreements. He has also spearheaded the implementation of advanced field service technologies, enabling real-time data-driven decision-making and improving technician productivity.
Conclusion
With his extensive experience in the coffee and foodservice industries, Brent Ringate is a versatile and results-driven operations executive. In his current role at BUNN, he is leveraging his expertise to enhance the company's service capabilities, drive operational efficiency, and deliver exceptional customer experiences.
