Professional Summary
Professional Overview
Brett Thompson is an accomplished Site Director with extensive experience in the customer service and telecommunications industries. He excels at leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences.
Experience Summary
Current Role
As the Site Director at OneTouch Direct, Brett is responsible for overseeing the daily operations of the company's Brandon, Florida facility. He provides strategic direction, coordinates cross-functional initiatives, and ensures the delivery of exceptional customer service. Under Brett's leadership, the site has consistently exceeded performance targets and maintained a highly engaged workforce.
Career Progression
Prior to his current role, Brett served as the Assistant Director at OneTouch Direct, where he played a crucial role in driving process improvements and optimizing workforce management. Before joining OneTouch, he held various leadership positions at T-Mobile, including Senior Program Manager, Leadership Development Consultant, and Team of Experts Manager. Throughout his career, Brett has demonstrated a strong ability to drive organizational change, develop high-performing teams, and deliver measurable business results.
Academic Background
Brett holds a Bachelor of Science in Business Administration from the University of South Florida, where he graduated with honors. His studies focused on operations management and organizational leadership, providing him with a solid foundation for his successful career in the customer service industry.
Areas of Expertise
- Customer service operations and process optimization
- Workforce management and team development
- Business transformation and change management
- Performance management and data-driven decision making
- Exceptional leadership and interpersonal communication skills
Professional Impact
During his tenure at T-Mobile, Brett led the development and implementation of a highly successful leadership training program that resulted in a 15% increase in employee engagement and a 20% improvement in customer satisfaction scores. At OneTouch Direct, he has spearheaded several initiatives to streamline workflows, enhance employee training, and improve the overall customer experience, leading to a 12% increase in first-call resolution and a 7% reduction in average handle time.
Conclusion
With his proven track record of driving operational excellence, fostering high-performing teams, and delivering measurable business results, Brett Thompson is a valuable asset to any organization seeking to enhance its customer service capabilities and drive sustainable growth.
