Bri Nistler

Vice President, Customer Experience

Professional Overview

Bri Nistler is an experienced customer experience executive with a proven track record of driving customer-centric initiatives and delivering measurable business impact. With a strong background in education technology, customer engagement, and program management, she specializes in optimizing the customer journey and fostering long-term client relationships.

Experience Summary

Current Role

As the Vice President of Customer Experience at Age of Learning, Bri oversees all aspects of the customer experience, including service delivery, product support, and client success. She is responsible for developing and implementing innovative strategies to enhance customer satisfaction, increase retention, and drive revenue growth. Bri's strategic leadership and data-driven approach have been instrumental in positioning Age of Learning as a trusted partner for its educational customers.

Career Progression

Prior to her current role, Bri served as the Director of Customer Engagement and Success at ParentSquare, where she led a team of customer success managers and implemented initiatives to improve customer satisfaction and expand adoption of the company's platform. Before that, she held various leadership positions at EVERFI, including Senior Regional Director and Director of K-12 Programs, where she spearheaded the expansion of the company's educational offerings and fostered strong partnerships with school districts and educational organizations.

Bri's early career experience includes roles as a Manager and Associate at Teach For America, where she excelled in district and school partnership development, and as a College Counselor at College Forward, where she provided academic and college application support to underserved students.

Academic Background

Bri holds a Bachelor's degree in English from the University of Wisconsin-Madison, where she graduated with honors.

Areas of Expertise

• Customer experience strategy and optimization

• Client relationship management and retention

• Educational technology implementation and support

• Stakeholder collaboration and partnership development

• Data-driven decision making and performance analysis

Professional Impact

During her tenure at ParentSquare, Bri led a successful initiative to streamline the customer onboarding process, resulting in a 25% increase in first-year customer retention. At EVERFI, she spearheaded the development of a comprehensive training program for district-level administrators, which led to a 30% improvement in user engagement and a significant increase in contract renewals.

Conclusion

With her extensive experience in the education technology industry and her expertise in driving customer-centric initiatives, Bri Nistler is poised to continue making a significant impact in her role as Vice President of Customer Experience at Age of Learning. Her strategic leadership, data-driven approach, and commitment to delivering exceptional customer service make her a valuable asset to the organization.