Brian Baumer

Operations Manager, Direct Sales - South East Division

Professional Overview
Brian Baumer is an experienced operations and sales management professional with a strong track record of driving operational excellence and sales growth in the telecommunications industry. As the Operations Manager for the South East Division of Direct Sales at Charter Communications, he oversees the end-to-end operations of the company's outbound sales efforts, ensuring efficient workflows, effective sales strategies, and exceptional customer experiences.

Experience Summary

Current Role
In his current position as Operations Manager, Direct Sales - South East Division at Charter Communications, Brian is responsible for managing the day-to-day operations of the company's outbound sales team serving the South East region. He oversees sales performance, identifies opportunities for process improvements, and implements data-driven strategies to drive revenue growth and customer satisfaction. Under his leadership, the South East Division has consistently exceeded quarterly sales targets and maintained industry-leading customer retention rates.

Career Progression
Prior to his current role, Brian held various sales and operations management positions at Time Warner Cable and CableDirect. As the Regional Telesales Operations Manager at Time Warner Cable, he led a team of managers and supervisors, overseeing the execution of outbound sales campaigns and driving operational efficiencies across multiple regional call centers. In his previous role as the Regional Outbound Sales Manager, he spearheaded the implementation of innovative sales strategies and training programs, resulting in a significant increase in sales productivity and customer acquisition. Earlier in his career, Brian served as an Outbound Sales Manager at CableDirect, where he honed his skills in sales operations and team leadership.

Academic Background
Brian holds a Bachelor of Science in Business Administration from the University of Central Florida, with a concentration in Marketing.

Areas of Expertise

• Telecommunications operations management

• Outbound sales strategy and execution

• Call center performance optimization

• Data-driven decision making and analytics

• Team leadership and development

• Process improvement and workflow automation

Professional Impact
Throughout his career, Brian has consistently delivered measurable results and contributions to the organizations he has served. At Charter Communications, he has led the implementation of a new sales performance management system, resulting in a 12% increase in team productivity and a 7% improvement in customer retention. Additionally, he has spearheaded the adoption of innovative sales tools and technologies, enabling his team to enhance the customer experience and capitalize on emerging market trends.

Conclusion
With his extensive experience in sales operations, proven leadership abilities, and a deep understanding of the telecommunications industry, Brian Baumer is positioned to continue driving strategic and operational excellence within Charter Communications' South East Division. His commitment to data-driven decision making, process optimization, and team development makes him a valuable asset in the company's pursuit of market leadership and sustainable growth.