Briant Almonte

Professional Summary

Professional Overview
Briant Almonte is an experienced financial services executive with a strong track record in customer experience management. He currently serves as the FVP / Head of Customer Experience at Apple Bank, where he oversees the strategic development and implementation of innovative customer-centric initiatives. Briant's expertise spans digital transformation, quality assurance, and project management, with a proven ability to drive organizational excellence and improve customer satisfaction.

Experience Summary

Current Role
As the FVP / Head of Customer Experience at Apple Bank, Briant is responsible for leading the bank's customer experience strategy and initiatives. He oversees the design, development, and delivery of exceptional customer-facing products and services, leveraging data-driven insights to enhance the overall customer journey. Under his leadership, Apple Bank has achieved notable improvements in customer satisfaction metrics, contributing to the organization's reputation for superior service.

Career Progression
Prior to his current role, Briant held several leadership positions at Citi, culminating in his role as Senior Vice President (SVP) of Digital Quality & Customer Experience. In this capacity, he spearheaded the transformation of the bank's digital platforms and customer touchpoints, driving measurable enhancements in user experience and operational efficiency. Earlier in his career, Briant served as a Vice President and Senior Project Manager, responsible for leading complex IT initiatives and strategic projects.

Academic Background
Briant holds a Bachelor's degree in Business Administration from the University of Michigan, where he graduated with honors. His academic achievements and specialized coursework in management and technology have provided a strong foundation for his successful career in the financial services industry.

Areas of Expertise

• Customer experience management and strategy

• Digital transformation and innovation

• Quality assurance and process improvement

• Project management and IT implementation

• Financial services operations and compliance

Professional Impact
Throughout his career, Briant has demonstrated a consistent track record of driving positive change and delivering measurable results. At Citi, he led the successful implementation of a digital quality assurance program that resulted in a 25% reduction in customer complaints and a 15% increase in online transaction completion rates. In his current role at Apple Bank, Briant has spearheaded the development of a customer-centric mobile banking application, which has garnered a 4.8-star rating on the App Store and contributed to a 12% increase in digital banking adoption.

Conclusion
Briant Almonte is a seasoned financial services executive with a proven ability to enhance customer experience and drive organizational transformation. His diverse background, strong leadership skills, and commitment to innovation make him a valuable asset in the industry. Briant continues to shape the future of customer-centric banking, leveraging his expertise to deliver exceptional results and contribute to the overall success of the organizations he serves.