Bridgette Perkins

Director, AdaptHealth

Professional Overview
Bridgette Perkins is an experienced operations and customer service executive with a proven track record of driving organizational excellence. As the Director at AdaptHealth, she leverages her deep industry expertise to oversee critical business functions and champion exceptional client experiences.

Experience Summary

Current Role
As the Director at AdaptHealth, Bridgette manages a team of over 50 customer service professionals and is responsible for the seamless delivery of medical equipment and supplies to clients. In this role, she has streamlined processes, implemented innovative technologies, and fostered a culture of continuous improvement, resulting in a 15% increase in customer satisfaction ratings. Bridgette's strategic leadership and data-driven approach have made her a valuable asset to the organization.

Career Progression
Prior to her current role, Bridgette served as the Senior Customer Service Manager at AdaptHealth, where she played a pivotal role in improving operational efficiency and enhancing the company's service offerings. Before joining AdaptHealth, she held the position of Call Center Operations Manager at Advanced Home Care, where she successfully managed the implementation of a new customer relationship management (CRM) system, leading to a 20% improvement in first-call resolution rates.

Academic Background
Bridgette holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Greensboro, where she graduated with honors.

Areas of Expertise

• Customer service operations management

• Process optimization and workflow automation

• Contact center management and performance optimization

• Data analysis and business intelligence

• Cross-functional team leadership and collaboration

Professional Impact
Throughout her career, Bridgette has demonstrated a strong commitment to driving continuous improvement and delivering exceptional customer experiences. She has spearheaded several high-impact initiatives, such as the implementation of a new CRM system that resulted in a 20% increase in first-call resolution rates, and the streamlining of operational processes that led to a 15% improvement in customer satisfaction scores at AdaptHealth.

Conclusion
Bridgette Perkins is a versatile and results-oriented operations and customer service leader with a proven track record of success. Her deep industry expertise, coupled with her strategic mindset and data-driven approach, make her a valuable asset to any organization. Bridgette is poised to continue her professional trajectory and make a lasting impact in the healthcare and medical equipment industry.