Brielle Opsis

Sr. Director, Business Development & Client Experience

Professional Overview
Brielle Opsis is an experienced leader in the cosmetics industry, specializing in business development, client experience, and driving customer-centric strategies. As the Sr. Director of Business Development & Client Experience at MAKEUP BY MARIO, she leverages her deep industry expertise to enhance the brand's client relationships and drive revenue growth.

Experience Summary

Current Role
In her current role as Sr. Director of Business Development & Client Experience at MAKEUP BY MARIO, Brielle is responsible for developing and executing strategic initiatives to expand the brand's client base, improve customer satisfaction, and optimize the overall client experience. She collaborates cross-functionally to identify new business opportunities, implement innovative customer service programs, and drive operational efficiencies.

Career Progression
Brielle's career in the cosmetics industry spans over a decade, during which she has held various leadership positions. Prior to her current role, she served as the Director of Client Experience at MAKEUP BY MARIO, where she played a pivotal role in enhancing the brand's customer service and driving customer loyalty. Before that, she held the position of Director of Customer Care at Pat McGrath Cosmetics, where she was instrumental in building and leading a high-performing customer service team. Brielle's early career experience includes roles as a Customer Care Coordinator at Pat McGrath Cosmetics, Sales and Education Coordinator at Bobbi Brown Cosmetics, and Makeup Artist at Bobbi Brown Cosmetics.

Academic Background
Brielle holds a Bachelor of Arts degree from the University of North Carolina at Charlotte, where she specialized in Marketing and Business Administration.

Areas of Expertise

• Business development and client relationship management

• Customer experience strategy and implementation

• Cross-functional collaboration and team leadership

• Operational efficiency and process optimization

• Cosmetics industry trends and best practices

Professional Impact
During her tenure at MAKEUP BY MARIO, Brielle has successfully led the implementation of a new customer relationship management (CRM) system, resulting in a 15% increase in customer satisfaction and a 20% improvement in response times. She has also spearheaded the development of a comprehensive client feedback program, which has provided valuable insights to inform product development and marketing initiatives.

Conclusion
Brielle Opsis is a driven and results-oriented professional with a proven track record of success in the cosmetics industry. Her expertise in business development, client experience, and operational excellence positions her as a valuable asset to MAKEUP BY MARIO, where she continues to drive the brand's growth and customer-centric initiatives.