Brittany Glenn

Vice President, Member Experience, Retention & Operations

Professional Overview
Brittany Glenn is an accomplished sports industry executive with over a decade of experience in member experience, retention, and operations management. As the Vice President of Member Experience, Retention & Operations at the Boston Celtics, she leverages her expertise to enhance the organization's engagement with its loyal fan base and drive business growth.

Experience Summary

Current Role
In her current role as Vice President, Brittany oversees the development and implementation of strategic initiatives aimed at improving member experience, increasing retention, and optimizing operational efficiency. She leads a talented team responsible for delivering exceptional service to the Celtics' diverse fan community, while also spearheading data-driven initiatives to enhance the overall member journey.

Career Progression
Prior to her current position, Brittany served as the Senior Director of Member Experience, Retention & Operations, as well as the Senior Director of VIP Experience, Retention & Operations at the Boston Celtics. Her ability to drive measurable results and her passion for fostering a strong organizational culture have been instrumental in her career advancement. Brittany has also gained valuable experience as a Graduate Assistant Field Hockey Coach and Ticket Sales Representative earlier in her career.

Academic Background
Brittany holds a Master's degree from Springfield College, where she specialized in sports management and instruction. Her academic achievements, combined with her practical experience, have equipped her with a comprehensive understanding of the sports industry and its operational dynamics.

Areas of Expertise

• Member experience and retention strategy

• Operational excellence and process optimization

• Data-driven decision making and analytics

• Talent management and team leadership

• Collaborative cross-functional partnerships

Professional Impact
During her tenure at the Boston Celtics, Brittany has spearheaded several successful initiatives that have significantly enhanced the organization's member engagement and loyalty. Under her leadership, the Celtics have achieved record-high member satisfaction scores and experienced a notable increase in retention rates. Brittany's strategic vision and ability to drive organizational change have positioned her as a respected leader within the sports industry.

Conclusion
Brittany Glenn's extensive experience, strong leadership skills, and commitment to excellence make her a valuable asset to the Boston Celtics. As she continues to drive innovation and foster a culture of excellence, Brittany is poised to make a lasting impact on the organization and the broader sports industry.