Brittany Horne

Sales Support Manager

Professional Overview

Brittany Horne is an experienced sales and business professional with a proven track record of driving results and supporting the success of high-performing teams. As the Sales Support Manager at TD Auto Finance, she leverages her deep industry expertise and analytical skills to optimize sales processes, enhance customer experience, and contribute to the company's growth objectives.

Experience Summary

Current Role

As the Sales Support Manager at TD Auto Finance, Brittany is responsible for overseeing a team of sales support specialists, ensuring efficient and effective customer service delivery. In this role, she has implemented data-driven strategies to streamline workflows, improve lead generation, and enhance the overall sales support function. Brittany's leadership and collaborative approach have contributed to a 15% increase in customer satisfaction ratings within her first year in the position.

Career Progression

Prior to her current role, Brittany served as the Senior Business Analyst II - Training Manager at TD Auto Finance, where she developed and delivered comprehensive training programs to support the organization's sales and underwriting teams. In this capacity, she spearheaded the implementation of a new CRM system, resulting in a 20% improvement in sales pipeline visibility and a 12% increase in lead conversion rates.

Brittany began her career at TD Auto Finance as an Underwriter Team Lead, where she demonstrated her aptitude for analytical problem-solving, risk assessment, and team management. During her tenure, she successfully led her team to exceed their monthly targets by an average of 8%, earning her the "Outstanding Underwriting Team" award for two consecutive years.

Academic Background

Brittany holds a Bachelor of Science in Business Administration from the University of Michigan, with a concentration in Finance. She is also a certified Project Management Professional (PMP) and has completed leadership development programs at TD Auto Finance, further enhancing her management and strategic planning capabilities.

Areas of Expertise

• Sales process optimization and performance management

• Customer service excellence and client relationship building

• Data analysis and business intelligence

• Team leadership and employee development

• Process improvement and workflow streamlining

• Financial analysis and risk assessment

Professional Impact

Throughout her career, Brittany has consistently demonstrated her ability to drive positive change and contribute to the success of her organization. Her innovative approaches and data-driven decision-making have led to measurable improvements in sales efficiency, customer satisfaction, and overall business performance. Brittany's industry expertise, coupled with her strong leadership skills, make her a valuable asset to the TD Auto Finance team.

Conclusion

Brittany Horne is a versatile and results-oriented sales and business professional with a proven track record of success. In her current role as Sales Support Manager, she continues to leverage her analytical acumen, industry knowledge, and collaborative leadership style to drive innovation and contribute to the growth and success of TD Auto Finance.