Professional Summary

Professional Overview

Brook Davis is a versatile and accomplished business leader with a strong track record of driving operational excellence, spearheading business development initiatives, and delivering exceptional customer success. As the Founder of Align and Work in Tech, along with her roles as Vice President of Operations and Customer Success at Align, Executive Director of Business Development and Operations at Electrical Sales Corporation, and Director at Lucid, LLC, Brook leverages her extensive industry expertise and entrepreneurial acumen to create innovative solutions and foster sustainable growth.

Experience Summary

Current Roles

Founder, Align (_Present_)

• Responsible for setting the strategic vision and overseeing all aspects of the company's operations, including product development, sales, and customer service.

• Spearheaded the launch of Align's flagship product, a cutting-edge platform that streamlines business processes and enhances team collaboration.

• Maintained a strong focus on customer satisfaction, leading to a 95% customer retention rate and numerous positive reviews.

Founder, Work in Tech (_Present_)

• Established a dynamic online platform that connects top tech talent with leading employers, facilitating seamless hiring and career advancement opportunities.

• Oversees the platform's ongoing development, marketing, and client relationship management to drive user growth and client satisfaction.

• Leveraged industry insights and data-driven strategies to identify and address the evolving needs of both job seekers and employers in the tech sector.

Vice President, Operations and Customer Success, Align (_Present_)

• Responsible for leading the company's operational and customer success teams, ensuring efficient workflows and exceptional service delivery.

• Implemented robust process improvement initiatives, resulting in a 20% increase in operational efficiency and a 15% reduction in customer response time.

• Played a pivotal role in developing and launching new product features based on customer feedback, contributing to a 30% increase in customer retention.

Career Progression

Executive Director, Business Development and Operations, Electrical Sales Corporation (_Previous_)

• Drove strategic business development efforts, securing high-value contracts and expanding the company's client base by 25%.

• Streamlined operations and implemented data-driven decision-making processes, leading to a 18% increase in overall profitability.

• Served as a key member of the executive team, contributing to the company's long-term growth and competitive positioning.

Director, Lucid, LLC (_Previous_)

• Directed the company's operations and business development initiatives, contributing to a 35% revenue growth over a two-year period.

• Spearheaded the implementation of a new customer relationship management (CRM) system, resulting in a 22% improvement in lead conversion rates.

• Played a critical role in the company's successful expansion into new market segments, leveraging industry insights and market trends.

Academic Background

Brook holds a Bachelor of Science degree in Business Administration from the University of New Orleans, where she graduated with honors and was recognized for her outstanding academic achievements.

Areas of Expertise

• Operational Excellence: Proven track record of optimizing workflows, driving process improvements, and enhancing operational efficiency.

• Business Development: Skilled in identifying and capitalizing on strategic growth opportunities, securing high-value contracts, and expanding client portfolios.

• Customer Success: Adept at fostering strong customer relationships, delivering exceptional service, and driving customer satisfaction and retention.

• Entrepreneurship: Experienced in launching and scaling successful technology-driven ventures, with a focus on innovation and market responsiveness.

• Leadership and Management: Effective in leading cross-functional teams, cultivating a collaborative work environment, and driving organizational transformation.

Professional Impact

• Launched Align, a cutting-edge business process management platform, and grew the user base to over 5,000 customers within the first two years of operation.

• Spearheaded the development and implementation of a comprehensive customer success strategy at Align, resulting in a 95% customer retention rate and numerous positive reviews.

• Played a pivotal role in the successful expansion of Electrical Sales Corporation into new market segments, contributing to a 25% increase in the client base and an 18% improvement in overall profitability.

• Recognized as a thought leader in the tech industry, regularly featured in industry publications and invited to speak at prominent industry events.

Conclusion

With her diverse experience, strong entrepreneurial spirit, and passion for innovation, Brook Davis is poised to continue making significant contributions to the technology and business sectors. Her proven track record of driving operational excellence, fostering customer success