Professional Summary

Professional Overview

Bryan Wagstaff is an experienced healthcare finance professional with expertise in patient access management and customer service operations. He currently serves as the Manager of Family Finance at Phoenix Children's Hospital, where he oversees the financial support and education programs for patients and their families.

Experience Summary

Current Role

As the Manager of Family Finance at Phoenix Children's Hospital, Bryan is responsible for managing the hospital's patient financial assistance programs, including Medicaid enrollment, charity care, and payment plan options. He works closely with patients and their families to ensure they understand their financial obligations and have access to the resources they need to manage their healthcare costs. Under Bryan's leadership, the hospital has seen a significant increase in patient satisfaction and a reduction in outstanding patient balances.

Career Progression

Prior to his current role, Bryan held various patient access and customer service positions within the healthcare industry. He served as the Patient Access Director at R1 RCM, where he led a team of patient access specialists in optimizing the patient registration and scheduling processes. Earlier in his career, he worked as a Patient Access Manager at Kettering Health Network, where he implemented process improvements that increased patient satisfaction and reduced wait times. Bryan's diverse experience in the healthcare and financial services sectors has equipped him with a well-rounded understanding of the challenges and opportunities within the patient finance landscape.

Academic Background

Bryan holds a Bachelor of Arts degree in Business Administration from the University of Dayton.

Areas of Expertise

• Patient financial assistance program management

• Healthcare revenue cycle optimization

• Customer service and patient engagement

• Process improvement and workflow streamlining

• Team leadership and project management

Professional Impact

During his tenure at Phoenix Children's Hospital, Bryan has played a key role in improving the hospital's financial assistance programs, resulting in a 20% increase in the number of families receiving support and a 15% reduction in outstanding patient balances. He has also spearheaded the implementation of a new patient financial education initiative, which has led to a 30% increase in patient understanding of their financial obligations and payment options.

Conclusion

With his extensive experience in patient access management and his demonstrated ability to drive operational improvements, Bryan is well-positioned to continue making a meaningful impact in the healthcare finance industry. He is committed to ensuring that patients and their families have access to the financial resources and support they need to focus on their health and well-being.