Professional Overview
Bryan Wagstaff is an experienced healthcare finance and operations leader with a proven track record of driving process improvements and enhancing patient access. As the Manager of Family Finance at Phoenix Children's Hospital, he oversees the financial well-being of patient families, ensuring they have the support and resources needed to navigate complex medical costs. Wagstaff's expertise spans patient access, revenue cycle management, and customer service within the healthcare industry.
Experience Summary
Current Role
As Manager of Family Finance at Phoenix Children's Hospital, Wagstaff is responsible for managing the financial assistance program, educating families on available resources, and coordinating with insurance providers to optimize reimbursements. Under his leadership, the family finance team has streamlined the application process, resulting in a 25% increase in approved assistance applications. Wagstaff's collaborative approach has strengthened relationships with community partners, enabling the hospital to connect more families with critical financial support.
Career Progression
Prior to his current role, Wagstaff held various patient access leadership positions at Kettering Health Network and R1 RCM, where he implemented workflow efficiencies and training programs that improved front-end revenue cycle performance. As Patient Access Director at R1 RCM, he led a team of 50 professionals and oversaw a portfolio of 15 client hospitals, driving a 12% increase in first-pass resolution rates. Wagstaff's diverse background also includes experience in the banking and mortgage industries, where he honed his skills in customer service, sales, and business development.
Academic Background
Wagstaff holds a Bachelor of Science degree in Business Administration from the University of Dayton, where he graduated cum laude. His education has provided a strong foundation for his career in healthcare finance and operations management.
Areas of Expertise
- Patient access and revenue cycle management
- Financial assistance program administration
- Customer service and client relations
- Healthcare process improvement and change management
- Team leadership and performance optimization
Professional Impact
Throughout his career, Wagstaff has demonstrated a commitment to improving the patient and family experience. At Kettering Health Network, he spearheaded the implementation of a new scheduling system that reduced patient wait times by 20%. In his current role, Wagstaff has leveraged his expertise to enhance the financial support available to patient families, ensuring they can focus on their health and well-being without the added burden of medical costs.
Conclusion
With his extensive experience in healthcare finance and operations, Bryan Wagstaff is well-equipped to continue driving positive impact at Phoenix Children's Hospital. His dedication to enhancing the patient and family experience, coupled with his proven ability to implement process improvements, make him a valuable asset to the organization.
