Caitlin Papageorge

Director, Retail Communications

Professional Overview
Caitlin Papageorge is an accomplished retail communications professional with extensive experience in the fashion and lifestyle industries. As the Director of Retail Communications at J.Crew, she leverages her expertise in strategic communications, new store openings, and retail operations to drive impactful brand engagement and enhance the customer experience.

Experience Summary

Current Role
As the Director of Retail Communications at J.Crew, Caitlin is responsible for developing and executing comprehensive retail communications strategies that align with the brand's overall marketing initiatives. In this role, she oversees all aspects of in-store and regional communications, ensuring seamless messaging and a consistent brand experience across the company's retail network. Caitlin's leadership has been instrumental in driving increased customer engagement and loyalty, contributing to the brand's continued success.

Career Progression
Prior to her current position, Caitlin served as the Senior Manager of Retail Communications at J.Crew, where she played a pivotal role in managing the communications for new store openings and driving operational efficiency. Before that, she held the role of New Store Opening Project Manager at J.Crew, demonstrating her expertise in project management and her ability to navigate complex retail environments.

Caitlin's career trajectory began at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly), where she held the position of Store Manager and New Store Opening Lead for Anthropologie. In this role, she honed her skills in retail operations, customer service, and store-level communications, laying the foundation for her subsequent success in the industry.

Academic Background
Caitlin holds a Bachelor of Arts degree in Communication Studies from the University of Michigan, where she graduated with distinction.

Areas of Expertise

• Retail communications and brand engagement

• New store openings and project management

• Retail operations and customer experience optimization

• Omnichannel marketing and digital strategy

• Effective team leadership and cross-functional collaboration

Professional Impact
Throughout her career, Caitlin has spearheaded numerous successful retail communications initiatives, including the launch of a regional ambassador program that significantly increased customer loyalty and advocacy. Her ability to translate brand values into impactful in-store experiences has earned her recognition within the industry, and she is frequently sought out as a thought leader in the realm of retail communications.

Conclusion
Caitlin Papageorge's extensive experience, strategic mindset, and commitment to driving positive business outcomes make her a valuable asset to the J.Crew team. As the Director of Retail Communications, she is poised to continue leading innovative initiatives that strengthen the brand's competitive position and enhance the overall customer experience.