Professional Overview

Caitlin Picco is a seasoned executive currently serving as the Head of Global Customer Strategy & Operations, leveraging her expertise in strategy development, operations management, and customer success to drive business growth. Her key expertise areas include global customer strategy, operations management, and revenue growth, with a focus on the technology and software industries.

Experience Summary

Current Role

As the Head of Global Customer Strategy & Operations at Notion, Caitlin is responsible for developing and executing global customer strategies, overseeing operations, and driving revenue growth. Her key responsibilities include leading cross-functional teams, analyzing customer needs, and implementing data-driven solutions to enhance customer experience and drive business outcomes.

Career Progression

Caitlin's career trajectory showcases a steady growth in leadership roles, with notable positions including Head of Strategy & Operations - Global Customer Success & Customer Experience at Notion, Head of Global Customer Strategy & Operations at Amplitude, and Director of Revenue Strategy & Operations at HubSpot. Her career progression demonstrates a strong ability to adapt to new challenges, lead high-performing teams, and drive business results.

Areas of Expertise

Caitlin's areas of expertise include:
Industry-specific skills: customer success, revenue growth, and operations management in the technology and software industries
Technical competencies: data analysis, strategy development, and team leadership
* Leadership and management capabilities: cross-functional team leadership, change management, and talent development

Professional Impact

Throughout her career, Caitlin has driven notable projects and initiatives, including the development and execution of global customer strategies, operational process improvements, and revenue growth initiatives. Her contributions have resulted in measurable achievements, such as improved customer satisfaction and revenue growth.

Conclusion

Caitlin Picco's professional trajectory is marked by steady growth, a strong focus on customer success, and a proven ability to drive business results. As a seasoned executive, she continues to leverage her expertise to drive revenue growth, lead high-performing teams, and enhance customer experience. With a strong background in strategy development, operations management, and customer success, Caitlin is well-positioned to continue making significant contributions to the technology and software industries.