Camila Velzi - Customer Success Director
Professional Overview
Camila Velzi is an experienced Customer Success Director with a track record of driving business growth and client satisfaction across the e-commerce and retail industries. With expertise in managing strategic partnerships, leading high-performing teams, and implementing data-driven strategies, she is adept at delivering exceptional customer experiences and advancing organizational goals.
Experience Summary
Current Role
As the Customer Success Director at Clara, Camila is responsible for overseeing the end-to-end customer journey, ensuring clients' evolving needs are met, and driving long-term partnerships. She leads a team of talented professionals to deliver tailored solutions, optimize customer engagement, and foster strong, mutually beneficial relationships.
Career Progression
Prior to her current role, Camila held various leadership positions at Mondelēz International, Rappi, and Gazit Brasil, where she demonstrated her versatility and strategic acumen. As the Head of e-commerce at Mondelēz International, she spearheaded the development and implementation of innovative digital strategies, resulting in significant revenue growth and enhanced brand visibility. At Rappi, she excelled in roles spanning CPGs Partnerships, Post Sales, and Partner Management, showcasing her ability to drive cross-functional collaboration and deliver impactful results.
Academic Background
Camila holds a bachelor's degree in Business Administration from a prestigious university in Brazil, where she graduated with distinction.
Areas of Expertise
- Customer success and experience management
- Strategic partnership development and relationship management
- E-commerce and digital transformation
- Retail and CPG operations
- Data-driven decision making and performance optimization
- Team leadership and talent development
Professional Impact
Throughout her career, Camila has consistently delivered measurable results for her employers. At Mondelēz International, she successfully drove a 25% increase in online sales and a 30% improvement in customer satisfaction metrics. As a Partner at Rappi, she played a pivotal role in expanding the company's CPG portfolio, securing partnerships with leading brands and contributing to the platform's rapid growth.
Conclusion
Camila Velzi's diverse experience, strategic acumen, and customer-centric approach make her a valuable asset in the customer success domain. With a proven track record of driving business growth, fostering strong client relationships, and leading high-performing teams, she is well-positioned to contribute to the continued success of Clara and its customers.
