Carlene Roberts, MS

Career Navigator

Professional Overview
Carlene Roberts is an experienced Career Navigator with a strong background in workforce development and career services. She leverages her expertise in career coaching, program management, and data analysis to empower job seekers and facilitate successful career transitions.

Experience Summary

Current Role
As a Career Navigator at the MassHire Downtown Boston Career Center, Carlene is responsible for providing comprehensive career guidance and job search assistance to a diverse client base. She works closely with individuals to assess their skills, interests, and career goals, and develops customized action plans to help them achieve their professional aspirations. Carlene's exceptional interpersonal skills and deep understanding of the local job market enable her to connect clients with relevant job opportunities and valuable resources.

Career Progression
Prior to her current role, Carlene served as a Career Coach at JVS Boston, where she guided job seekers through the job search process and facilitated employment-focused workshops. She also gained valuable experience as a Resource Center Program Associate at the MassHire Downtown Boston Career Center, where she leveraged her data analysis skills to track program outcomes and drive continuous improvements. Carlene's earlier professional background includes roles as a Data Entry Clerk at Blue Cross Blue Shield of Massachusetts and a Member Service Representative at Tufts Health Plan, where she developed a strong customer service orientation.

Academic Background
Carlene holds a Master of Science (MS) degree in Organizational Psychology from Boston University, where she specialized in career development and leadership. Her academic achievements and research in the field of career counseling have contributed to her deep understanding of the factors that influence successful career transitions.

Areas of Expertise

• Career coaching and counseling

• Workforce development program management

• Data analysis and performance tracking

• Job search strategy and interview preparation

• Facilitation of employment-focused workshops

• Collaborative partnership building with employers

Professional Impact
During her tenure at JVS Boston, Carlene played a pivotal role in designing and implementing a comprehensive career services program that helped over 75% of participants secure employment within six months. Her ability to analyze program data and identify areas for improvement led to a 20% increase in the job placement rate. At the MassHire Downtown Boston Career Center, Carlene has leveraged her expertise to connect numerous job seekers with sustainable career opportunities, contributing to the center's recognition as a leader in workforce development within the local community.

Conclusion
Carlene Roberts is a dedicated and results-oriented Career Navigator who is passionate about empowering individuals to achieve their professional goals. With her extensive experience in career services, data-driven decision-making, and collaborative program management, she is well-positioned to continue making a meaningful impact in the workforce development field.