Carly D'Esposito

Senior Luxury Representative

Professional Overview

Carly D'Esposito is a seasoned sales professional with over 7 years of experience in the hospitality and e-commerce industries. As a Senior Luxury Representative at The RealReal, she leverages her expertise in client relations, account management, and luxury brand positioning to drive revenue growth and enhance the client experience.

Experience Summary

Current Role

Senior Luxury Representative, The RealReal (2024-08-01 to Present)

• Serve as the primary point of contact for high-net-worth clients, providing personalized concierge-level service to build long-term relationships

• Curate a portfolio of luxury consignment offerings tailored to each client's preferences and lifestyle needs

• Exceed quarterly sales targets by 15% through strategic account management and client engagement initiatives

• Collaborate cross-functionally with merchandising, marketing, and operations teams to optimize the client experience

Career Progression

Key Account Manager - Hospitality Solutions, Tripadvisor (2023-01-01 to 2024-08-01)

• Managed a portfolio of 50+ enterprise-level hotel and resort clients, driving a 20% increase in annual recurring revenue

• Implemented targeted upsell and cross-sell strategies to expand client relationships and introduce new product offerings

• Spearheaded the development of a customer success program, resulting in a 95% client retention rate

Inside Sales Representative, OpenTable (2019-04-01 to 2022-12-01)

• Exceeded quarterly sales quotas by an average of 18% through consultative selling techniques and in-depth product knowledge

• Collaborated with marketing and operations teams to launch a successful customer referral program, which generated over $1 million in new business

Academic Background

Carly holds a Bachelor of Science in Business Administration from Fordham University, where she graduated cum laude with a concentration in Marketing.

Areas of Expertise

• Luxury brand management

• High-net-worth client relations

• Strategic account management

• Consultative sales and client engagement

• Cross-functional collaboration and program development

Professional Impact

Throughout her career, Carly has consistently demonstrated a talent for building lasting relationships with clients, driving revenue growth, and delivering exceptional customer experiences. Her ability to leverage industry insights, data-driven strategies, and strong communication skills has made her a valuable asset to the organizations she has served. As she continues her career at The RealReal, Carly is poised to further expand her impact within the luxury e-commerce space.