Carol Miller

Senior Director, Investigations, Compliance & Ethics

Professional Overview

Carol Miller is a seasoned compliance and ethics professional with over 20 years of experience in the nonprofit sector. As the Senior Director of Investigations, Compliance & Ethics at the American Red Cross, she oversees the organization's comprehensive compliance programs and leads high-profile investigations to ensure ethical business practices.

Experience Summary

Current Role

In her current role as Senior Director, Investigations, Compliance & Ethics at the American Red Cross, Carol is responsible for developing and implementing the organization's compliance strategy. She manages a team of compliance specialists and investigators, ensuring the organization adheres to all relevant laws, regulations, and internal policies. Carol has been instrumental in enhancing the Red Cross's ethical culture, leading several initiatives to strengthen employee training and awareness around compliance and integrity.

Career Progression

Prior to her current role, Carol served as the Senior Director of Human Resources at the American Red Cross, where she played a pivotal role in talent management, employee relations, and organizational development. She also held the position of Operations Manager for the Armed Forces Emergency Services, where she coordinated critical disaster response efforts and supported military personnel and their families.

Academic Background

Carol holds a Bachelor of Science degree in Business Administration from the University of Virginia, with a concentration in Human Resources Management.

Areas of Expertise

• Compliance program management

• Investigations and risk mitigation

• Ethical leadership and culture building

• Nonprofit operations and disaster response

• Human resources strategy and employee relations

Professional Impact

During her tenure, Carol has led several high-profile investigations that have uncovered instances of fraud and misconduct, resulting in significant cost savings and strengthened internal controls. She has also spearheaded the development of comprehensive compliance training programs, which have been recognized industry-wide for their effectiveness in promoting ethical behavior and compliance within the organization.

Conclusion

With her extensive experience in compliance, investigations, and human resources, Carol Miller is a respected leader in the nonprofit sector. Her commitment to ethical practices and her ability to navigate complex compliance challenges make her a valuable asset to the American Red Cross as it continues to fulfill its mission of providing humanitarian aid and support to communities in need.