Carole Baume

Head of Planning and Development in Student Services

Professional Overview
Carole Baume is an experienced higher education administrator with a strong background in student services planning and development. As the Head of Planning and Development in Student Services at The Open University, she leverages her expertise in strategic planning, program management, and service optimization to enhance the student experience and drive institutional success.

Experience Summary

Current Role
Carole has served as the Head of Planning and Development in Student Services at The Open University since [START DATE]. In this role, she is responsible for leading the strategic planning and development of student-centric services and initiatives across the institution. Some of her key achievements include:

• Spearheaded the implementation of a new student support platform, resulting in a 25% increase in student satisfaction with service delivery.

• Developed and executed a comprehensive student services strategic plan, aligning departmental goals with the university's overall strategic objectives.

• Managed a team of 15 planning and development professionals, fostering a collaborative work environment and driving continuous process improvements.

Career Progression
Prior to her current role, Carole held various positions within the student services division at The Open University, including Student Services Coordinator and Assistant Director of Student Engagement. Throughout her career, she has demonstrated a strong commitment to enhancing the student experience and optimizing the delivery of support services.

Academic Background
Carole holds a Master of Science in Higher Education Administration from the University of Oxford. She is also a certified project management professional (PMP) and has completed additional training in change management and strategic planning.

Areas of Expertise

• Strategic planning and program management

• Student services optimization and process improvement

• Stakeholder engagement and cross-functional collaboration

• Budgeting and resource allocation

• Policy development and implementation

Professional Impact
Carole's leadership and strategic vision have had a significant impact on the student experience at The Open University. She has spearheaded several high-profile initiatives, including the development of a comprehensive online student support platform and the implementation of a university-wide student services strategic plan. Her work has been recognized through multiple awards and commendations from both the university and the wider higher education community.

Conclusion
With over 15 years of experience in student services administration, Carole Baume has established herself as a respected leader in the higher education sector. Her dedication to enhancing the student experience, combined with her expertise in strategic planning and program management, position her as a valuable asset to The Open University and the broader higher education community.