Professional Summary
Professional Overview
Carolina Barros is an experienced Customer Success Director with a proven track record of driving growth and transforming customer experiences in the technology industry. With a strong background in sales, business development, and technical engineering, she brings a unique blend of commercial and technical expertise to her current role.
Experience Summary
Current Role
As the Customer Success Director at Kongsberg Digital, Carolina is responsible for leading a team of customer success professionals and developing strategies to enhance customer satisfaction, retention, and expansion. She plays a pivotal role in shaping the company's customer-centric approach, ensuring seamless service delivery and cultivating long-term, mutually beneficial relationships with clients.
Career Progression
Prior to her current role, Carolina held various leadership positions at Kongsberg Digital, including Growth Director and Commercial Director, where she demonstrated exceptional abilities in driving revenue growth, expanding market share, and optimizing sales processes. She also has extensive experience in the energy and IoT sectors, having worked as a Sales Manager and Sr. Sales Executive at Intelie and Viasat Inc., respectively.
Carolina's technical background includes roles as a Drilling & Completions Engineer and Associate Drilling & Completions Engineer at Halliburton, where she gained in-depth knowledge of the oil and gas industry. She also spent time as a Researcher at the Subsea Technology Laboratory at LTS COPPE/UFRJ, showcasing her strong analytical and problem-solving skills.
Academic Background
Carolina holds a Bachelor's degree in Mechanical Engineering from the Federal University of Rio de Janeiro (UFRJ), where she graduated with distinction.
Areas of Expertise
- Customer success management
- Sales and business development
- Technical engineering and problem-solving
- Strategic planning and execution
- Team leadership and collaboration
- Project management and stakeholder engagement
Professional Impact
Throughout her career, Carolina has consistently delivered measurable results, including:
- Driving a 25% increase in customer retention rates at Kongsberg Digital
- Spearheading the implementation of a customer feedback and insights program that led to a 20% improvement in customer satisfaction
- Securing multiple high-value contracts with leading organizations in the energy and IoT sectors, contributing to significant revenue growth
Conclusion
With her comprehensive industry knowledge, exceptional leadership skills, and a relentless focus on customer success, Carolina Barros is poised to continue driving transformative change and delivering exceptional value to her clients and stakeholders at Kongsberg Digital.
