Caroline Sprance

Sr. Product Manager | New York, New York, United States

Professional Overview

Caroline Sprance is an experienced Sr. Product Manager with a strong background in operations, user experience, and risk management. She has successfully led initiatives to drive product innovation and enhance customer experiences across the legal services industry.

Experience Summary

Current Role

As the Sr. Product Manager at U.S. Legal Support, Caroline is responsible for defining product strategy, managing the product roadmap, and leading cross-functional teams to deliver cutting-edge solutions. She leverages her deep industry expertise and user-centric approach to ensure the company's products meet the evolving needs of clients.

Career Progression

Prior to her current role, Caroline served as the Vice President of Operations and the Director of User Experience and Risk Management at vTestify, where she spearheaded the development and implementation of innovative litigation support and risk management tools. She also held positions at U.S. Legal Support, including Manager of Enterprise Risk Management and Client Services Manager, where she honed her skills in operational excellence and client service.

Earlier in her career, Caroline gained valuable experience as a Litigation Support and Production Specialist at Ellen Grauer Court Reporting Co. LLC, and as a Marketing Designer and Sales Representative at Netef Gallery. She also had the opportunity to work as a Graduate Consultant in the Sustainability Division at Ithaca College and as a Graduate Intern in the 401(k) education department at Comerica.

Academic Background

Caroline holds a Bachelor's degree from Ithaca College, where she specialized in Sustainability and Business Administration.

Areas of Expertise

• Product strategy and roadmap development

• User experience and design

• Risk management and mitigation

• Operational efficiency and process improvement

• Cross-functional team leadership and collaboration

• Litigation support and legal technology

Professional Impact

Throughout her career, Caroline has demonstrated a strong commitment to innovation and client satisfaction. She has spearheaded the development of industry-leading litigation support and risk management tools, resulting in measurable improvements in client outcomes and operational efficiency. Caroline's ability to bridge the gap between technology, user needs, and business objectives has made her a valuable asset to the organizations she has served.

Conclusion

With her extensive experience, industry expertise, and proven track record of delivering impactful solutions, Caroline is poised to continue her trajectory as a transformative leader in the legal services industry. Her passion for product innovation and customer-centric approach make her a valuable asset to any organization.