Carolyn Elmore

Vice President, Revenue Cycle Operations

Professional Overview

Carolyn Elmore is an accomplished healthcare executive with over 15 years of experience driving revenue cycle optimization and operational excellence. As the Vice President of Revenue Cycle Operations at Ernest Health, she is responsible for leading the company's revenue cycle strategy, enhancing financial performance, and improving patient experience across its network of post-acute care facilities.

Experience Summary

Current Role

As the Vice President of Revenue Cycle Operations at Ernest Health, Carolyn is responsible for overseeing the end-to-end revenue cycle, including patient access, billing, and collections. She has implemented streamlined processes, leveraged data analytics, and fostered a culture of continuous improvement, resulting in significant reductions in days sales outstanding (DSO) and increased cash flow. Carolyn's strategic leadership and collaborative approach have been instrumental in driving Ernest Health's financial resilience and positioning the organization for long-term success.

Career Progression

Prior to joining Ernest Health, Carolyn held several progressive leadership roles in the healthcare industry, including Vice President of Network & Enterprise Partnerships at Centene Corporation, Vice President of Value Creation at Centene Corporation, and Vice President of Transformation at Magellan Health. In these positions, she led complex revenue cycle transformation initiatives, optimized operational workflows, and leveraged technology to enhance financial and operational outcomes. Carolyn's extensive experience in the post-acute and managed care sectors has equipped her with a deep understanding of the healthcare ecosystem and the ability to drive sustainable, impactful change.

Academic Background

Carolyn holds a Bachelor of Science degree in Business Administration from the University of Texas at Austin, where she graduated cum laude.

Areas of Expertise

• Revenue cycle management

• Operational optimization

• Financial performance improvement

• Data-driven decision-making

• Strategic planning and execution

• Cross-functional team leadership

• Healthcare industry expertise

Professional Impact

Throughout her career, Carolyn has demonstrated a proven track record of driving operational efficiencies and enhancing financial performance. At Centene Corporation, she led a multi-year value creation initiative that resulted in a $75 million increase in annual revenue. At Magellan Health, Carolyn spearheaded a transformation program that streamlined administrative processes and improved billing accuracy, contributing to a 20% reduction in days sales outstanding (DSO).

Conclusion

Carolyn Elmore is a seasoned healthcare executive with a strong background in revenue cycle management and operational optimization. In her current role at Ernest Health, she is leveraging her expertise to enhance the company's financial performance and patient experience, positioning it for long-term growth and success. Carolyn's strategic vision, data-driven approach, and collaborative leadership style make her a valuable asset to the healthcare industry.