Carrie Hammond

Senior Director - Program Management and Product Support

Professional Overview

Carrie Hammond is a seasoned operations and program management executive with over 20 years of experience driving strategic product development and customer support initiatives. As the Senior Director of Program Management and Product Support at UniGroup, she oversees cross-functional teams responsible for delivering complex projects and enhancing the user experience of the company's industry-leading solutions.

Experience Summary

Current Role

In her current role as Senior Director, Carrie is responsible for leading the program management and product support functions at UniGroup. She ensures the timely and cost-effective delivery of major product initiatives while continuously improving customer satisfaction through proactive issue resolution and service enhancements. Carrie's strategic leadership and data-driven decision-making have been instrumental in optimizing UniGroup's operational efficiency and product roadmap.

Career Progression

Prior to her current position, Carrie held several progressive roles within UniGroup, including Director of Program Management & Product Operations and Director of Product Development. In these roles, she demonstrated exceptional project management skills, successfully overseeing the implementation of complex technology solutions and spearheading the development of innovative product features. Before joining UniGroup, Carrie gained valuable experience in quality management and customer support at Thomson Reuters and as a PMO Manager at World Wide Technology.

Academic Background

Carrie holds a Bachelor of Science degree in Computer Science from the University of Missouri-Columbia, where she graduated with distinction.

Areas of Expertise

• Program and project management

• Product development and operations

• Customer support and service delivery

• Process improvement and optimization

• Cross-functional team leadership

• Data analysis and performance management

Professional Impact

Throughout her career, Carrie has consistently delivered significant business impact through her strategic leadership and operational excellence. At UniGroup, she has led the successful implementation of a new customer relationship management (CRM) system, resulting in a 25% improvement in customer response times and a 15% increase in customer satisfaction ratings. Additionally, Carrie's proactive approach to product management has enabled the introduction of several award-winning features, strengthening UniGroup's market position and driving revenue growth.

Conclusion

With her extensive experience, technical expertise, and proven track record of driving operational excellence, Carrie Hammond is a valuable asset to UniGroup. In her current role as Senior Director of Program Management and Product Support, she continues to make significant contributions to the company's success, positioning UniGroup for continued growth and innovation in the logistics and transportation industry.