CP

Carroll Psy

Professional Summary



Professional Overview


Carroll Psy is a seasoned financial counseling professional with a demonstrated track record of driving positive outcomes for patients and healthcare organizations. Leveraging extensive experience in patient financial services, Carroll specializes in navigating complex billing and reimbursement processes to ensure patients receive the care they need.

Current Role


As a Financial Counselor at UNC Health Rex, Carroll is responsible for providing personalized financial guidance and support to patients. In this role, Carroll works closely with patients to understand their unique financial situations, identify available assistance programs, and develop customized payment plans. Through clear communication and a compassionate approach, Carroll helps alleviate financial barriers to healthcare access, enabling patients to focus on their well-being.

Career Progression


Prior to joining UNC Health Rex, Carroll held several patient-facing roles within the healthcare industry, including Financial Care Counselor at Duke Cancer Institute, Patient Account Representative at Carolina Conceptions, and Patient Financial Services Specialist at Florida Cancer Specialists & Research Institute. These experiences have equipped Carroll with a deep understanding of the challenges faced by patients navigating the healthcare system and the importance of empathetic, solutions-oriented support.

Academic Background


Carroll holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Chapel Hill, where they developed a strong foundation in financial management and customer service principles.

Areas of Expertise


  • Patient financial counseling and assistance

  • Healthcare billing and reimbursement processes

  • Client relationship management and conflict resolution

  • Data analysis and reporting to drive process improvements

  • Effective communication and empathetic patient engagement


Professional Impact


Throughout their career, Carroll has consistently demonstrated a commitment to improving patient financial experiences and increasing access to quality healthcare. Notable achievements include:

  • Implemented a new financial assistance program at Duke Cancer Institute, resulting in a 20% increase in patient enrollment and a reduction in outstanding patient balances.

  • Spearheaded the development of a user-friendly online payment portal at Florida Cancer Specialists & Research Institute, improving patient satisfaction and reducing administrative overhead.

  • Recognized as a top-performing Patient Financial Services Specialist, consistently exceeding monthly patient resolution targets by an average of 15%.


Conclusion


With a proven track record of excellence in patient financial services, Carroll Psy is poised to continue making a meaningful impact within the healthcare industry. By combining strong technical expertise with a compassionate approach, Carroll is dedicated to empowering patients, enhancing organizational efficiency, and promoting equitable access to care.