Cassandra Thomas

Agile Product Manager

Professional Overview
Cassandra Thomas is a seasoned Agile Product Manager with over 20 years of experience in the healthcare industry. She specializes in driving innovative product strategies, leveraging Agile methodologies to deliver high-impact solutions, and fostering cross-functional collaboration to enhance customer experiences.

Experience Summary

Current Role
As the Agile Product Manager at Elevance Health, Cassandra is responsible for defining the product vision, roadmap, and backlog for key initiatives. She partners closely with engineering, design, and business stakeholders to translate customer needs into actionable product features, optimize product performance, and ensure seamless delivery. Under her leadership, Elevance Health has achieved significant improvements in product adoption, customer satisfaction, and operational efficiency.

Career Progression
Prior to her current role, Cassandra held several leadership positions within the healthcare industry, including Agile Product Owner Sr. at Elevance Health, Product Owner at Anthem, Inc., and National Customer Care (NCC) Manager at Anthem, Inc. She also served as the Associate VP of Community & Customer Relations at AultCare, where she spearheaded initiatives to enhance the customer experience and strengthen community engagement.

Academic Background
Cassandra holds a Bachelor of Science in Healthcare Administration from Ohio University, where she graduated with honors. Her education has provided her with a deep understanding of the healthcare industry's complexities and the importance of aligning product strategies with organizational objectives.

Areas of Expertise

• Agile product management

• Healthcare industry knowledge

• Customer experience optimization

• Cross-functional collaboration

• Stakeholder management

• Data-driven decision-making

• Lean and continuous improvement methodologies

Professional Impact
Throughout her career, Cassandra has demonstrated a track record of driving positive change and delivering measurable results. As the Agile Product Owner Sr. at Elevance Health, she led the successful implementation of a new customer self-service platform, resulting in a 25% reduction in call center volume and a 15% increase in customer satisfaction. In her previous role at Anthem, Inc., Cassandra spearheaded the development of a mobile application that enabled members to access their healthcare information more easily, leading to a 20% increase in app downloads and a 15% improvement in member engagement.

Conclusion
Cassandra Thomas is a versatile and results-oriented Agile Product Manager with a profound understanding of the healthcare industry. Her ability to translate customer needs into innovative product solutions, foster cross-functional collaboration, and drive continuous improvement positions her as a valuable asset in Elevance Health's pursuit of delivering exceptional customer experiences and driving sustainable growth.