Catalina Campagnoli

Professional Summary

Professional Overview
Catalina Campagnoli is an experienced leader in the healthcare technology industry, specializing in customer success and service delivery. As the Director of Customer Success for Epic Community Connect at MultiCare Health System, she leverages her deep expertise in electronic health record (EHR) systems and training to drive exceptional client outcomes.

Experience Summary

Current Role
In her current role as Director of Customer Success for Epic Community Connect, Catalina is responsible for ensuring the seamless implementation and ongoing support of Epic's community-based EHR platform. She works closely with client organizations to understand their unique needs, develop tailored training programs, and optimize system performance to enhance patient care and operational efficiency. Under her leadership, the team has consistently achieved high customer satisfaction ratings and contributed to the successful deployment of Epic solutions at multiple healthcare facilities.

Career Progression
Prior to her current role, Catalina held various leadership positions in the healthcare technology consulting space. As an EHR Training Manager at Kforce Inc., she designed and delivered comprehensive training programs to support the implementation of EHR systems. Additionally, she served as a Senior Consultant at West Monroe Partners, where she leveraged her expertise in service delivery to drive successful client engagements. Catalina's career progression also includes her tenure as a Service Delivery Manager at Deloitte Consulting, where she honed her skills in project management, client relations, and business transformation.

Academic Background
Catalina holds a Bachelor's degree in Business Administration from the University of Washington and a Master's degree in Healthcare Administration from Mount Saint Mary's University. She also completed a graduate certificate program in Healthcare Informatics from the University of Phoenix, further strengthening her expertise in the intersection of healthcare and technology.

Areas of Expertise

• Electronic health record (EHR) systems implementation and optimization

• Healthcare technology consulting and service delivery

• Customer success management and client relationship building

• Training program design and delivery

• Project management and client engagement

Professional Impact
Throughout her career, Catalina has demonstrated a track record of driving measurable improvements in healthcare technology adoption and client satisfaction. In her current role, she has been instrumental in the successful deployment of Epic's Community Connect platform, enabling healthcare organizations to enhance patient care and operational efficiency. Catalina's leadership and expertise have earned her recognition as a subject matter expert in the industry, and she actively contributes to industry events and publications.

Conclusion
Catalina Campagnoli's extensive experience in healthcare technology, combined with her customer-centric approach and strong leadership skills, make her a valuable asset to the organizations she serves. As she continues to excel in her role as Director of Customer Success for Epic Community Connect, Catalina is poised to make a lasting impact on the healthcare industry through her commitment to innovation and client success.