Professional Overview
Cathy Luong is an experienced Sales Operations Program Manager with a diverse background spanning the healthcare, technology, and retail industries. She leverages her expertise in project management, process optimization, and data analysis to drive strategic initiatives and operational efficiency improvements.
Experience Summary
Current Role
As the Sales Operations Program Manager at NetApp, Cathy is responsible for overseeing complex sales operations projects and initiatives. In this role, she collaborates cross-functionally to streamline processes, enhance data reporting, and implement technology solutions that empower the sales organization. Under her leadership, Cathy has spearheaded the rollout of a new CRM platform, resulting in a 22% increase in sales rep productivity.
Career Progression
Prior to joining NetApp, Cathy held various roles with increasing responsibility, including Project Administrator at DaVita Kidney Care, ProCare Associate at Stryker, and Operations Supervisor at DaVita Healthcare. Throughout her career, she has consistently demonstrated the ability to optimize workflows, implement process improvements, and leverage data-driven insights to drive business results.
Academic Background
Cathy holds a Bachelor of Science degree in Business Administration from the University of California, Berkeley, where she graduated with honors.
Areas of Expertise
- Sales operations and program management
- Process optimization and workflow automation
- Data analysis and reporting
- Cross-functional collaboration and stakeholder management
- Project management and implementation of technology solutions
Professional Impact
During her tenure at DaVita Kidney Care, Cathy led the implementation of a new patient scheduling system, which resulted in a 15% reduction in patient wait times and a 12% increase in appointment capacity. She also played a key role in developing and executing a training program for the sales team at Stryker, leading to a 19% improvement in product knowledge and a 14% increase in sales conversion rates.
Conclusion
With her extensive experience, strong analytical skills, and proven track record of driving operational excellence, Cathy Luong is a valuable asset to any organization seeking to optimize its sales operations and achieve sustainable growth. She is committed to continuous improvement and positioned to make a significant impact in her current role at NetApp and beyond.
