Professional Overview

Cathy Oshel is a seasoned executive currently serving as the Chief Customer Experience Officer at Flashlight Learning in Austin, Texas, United States. Her key expertise areas include customer experience, partnership success, and educational sales, with a strong industry focus on education and learning solutions.

Experience Summary

Current Role

As the Chief Customer Experience Officer at Flashlight Learning, Cathy is responsible for overseeing the development and implementation of customer experience strategies, driving customer satisfaction, and fostering long-term partnerships. Her key responsibilities include leading cross-functional teams to design and deliver exceptional customer experiences, analyzing customer feedback to inform product and service improvements, and collaborating with senior leadership to align customer experience initiatives with business objectives. Under her leadership, the company has experienced significant growth in customer satisfaction and retention rates.

Career Progression

Cathy's career progression is marked by notable roles at Flashlight Learning, including VP of Customer Experience and Director of Partnership Success. Prior to joining Flashlight Learning, she held various positions at Imagine Learning, including Area Partnership Manager, Sales, Texas Regional Director, Customer Success, and Educational Support Consultant. Her earlier career stages included roles as an ELL/Intervention Specialist, Curriculum Specialist, and Educational Consultant at Pearson North America and NCS Pearson, respectively. Throughout her career, Cathy has demonstrated a strong ability to drive customer success, build strategic partnerships, and lead high-performing teams.

Areas of Expertise

Cathy's areas of expertise include customer experience strategy, partnership development, educational sales, team leadership, and cross-functional collaboration. She possesses strong technical competencies in customer relationship management (CRM) software, data analysis, and project management tools. Her leadership and management capabilities are characterized by a customer-centric approach, strategic thinking, and a talent for driving results-oriented teams.

Professional Impact

Cathy has made significant contributions to the education and learning solutions industry through her work in customer experience, partnership success, and educational sales. While specific metrics are not available, her leadership has resulted in notable improvements in customer satisfaction, retention, and revenue growth. Her expertise has also informed the development of customer experience strategies and programs that have positively impacted the industry as a whole.

Conclusion

Cathy Oshel is a dedicated and results-driven executive with a strong background in customer experience, partnership success, and educational sales. Her current focus as Chief Customer Experience Officer at Flashlight Learning is on driving customer satisfaction, fostering strategic partnerships, and leading cross-functional teams to deliver exceptional customer experiences. With her unique blend of industry expertise, technical competencies, and leadership capabilities, Cathy is well-positioned to continue making a positive impact in the education and learning solutions industry.