Cathy Woodruff
Patient Financial Services Director
Professional Overview
Cathy Woodruff is a seasoned healthcare finance professional with over 15 years of experience in patient financial services. As the Patient Financial Services Director at Siloam Springs Regional Hospital, she oversees the hospital's revenue cycle management, financial counseling, and patient account resolution functions.
Experience Summary
Current Role
Since 2005, Cathy has served as the Patient Financial Services Director at Siloam Springs Regional Hospital. In this role, she is responsible for leading a team of 25 financial counselors and account representatives to ensure efficient and patient-centric revenue cycle operations. Under her leadership, the hospital has achieved a 98% clean claims rate and reduced patient account resolution time by 30%.
Career Progression
Prior to her current role, Cathy held various financial and administrative positions within the healthcare industry. She started her career as a Patient Account Representative at Northwest Medical Center, where she quickly rose through the ranks to become the Senior Patient Account Specialist. Cathy's strong analytical skills and commitment to improving patient financial experiences enabled her to transition into a Billing Manager role at Mercy Hospital before joining Siloam Springs Regional Hospital.
Academic Background
Cathy holds a Bachelor of Science in Healthcare Administration from the University of Arkansas. She is also a certified Patient Account Representative and has completed advanced training in revenue cycle management and patient financial counseling.
Areas of Expertise
- Revenue cycle management
- Patient financial counseling and education
- Billing and collections optimization
- Healthcare financial reporting and analysis
- Team leadership and process improvement
Professional Impact
During her tenure at Siloam Springs Regional Hospital, Cathy has implemented several innovative initiatives to enhance the patient financial experience. She spearheaded the development of a financial assistance program that has increased patient access to affordable healthcare services, resulting in a 20% reduction in uncompensated care costs. Additionally, Cathy has been an active contributor to industry associations, sharing her expertise in patient financial services through webinars and conference presentations.
Conclusion
With her extensive experience and proven track record of success, Cathy Woodruff is a respected leader in the healthcare finance industry. Her commitment to improving patient financial experiences and driving operational efficiency has made her an invaluable asset to Siloam Springs Regional Hospital. As she continues to progress in her career, Cathy remains focused on leveraging her expertise to positively impact the financial well-being of healthcare organizations and the patients they serve.
