Cathy Woodruff
Patient Financial Services Director
Siloam Springs, Arkansas, United States
Professional Overview
Cathy Woodruff is an accomplished healthcare finance professional with over 15 years of experience in patient financial services. As the Patient Financial Services Director at Siloam Springs Regional Hospital, she oversees all aspects of the hospital's revenue cycle management, ensuring efficient and compliant financial operations.
Experience Summary
Current Role
As the Patient Financial Services Director at Siloam Springs Regional Hospital since 2005, Cathy is responsible for leading a team of 25 financial specialists. She oversees the hospital's billing, collections, and insurance verification processes, driving improvements in revenue cycle efficiency and patient financial experiences. Under her leadership, the hospital has achieved a 98% clean claims rate, reduced bad debt by 12%, and improved patient satisfaction scores in the financial services domain by 15%.
Career Progression
Prior to her current role, Cathy held various patient financial services positions within the healthcare industry, including Revenue Cycle Analyst at Mercy Hospital (2002-2005) and Patient Accounts Representative at University of Arkansas Medical Center (1999-2002). Her progressive experience and demonstrated success in revenue cycle management have positioned her as a respected leader in the field.
Academic Background
Cathy holds a Bachelor of Science degree in Accounting from the University of Arkansas, where she graduated Cum Laude. She is also a Certified Healthcare Financial Professional (CHFP) and maintains her knowledge of industry best practices and regulations through ongoing professional development.
Areas of Expertise
- Revenue Cycle Management
- Patient Billing and Collections
- Insurance Verification and Eligibility
- Financial Reporting and Analytics
- Team Leadership and Process Improvement
- Healthcare Compliance and Regulations
Professional Impact
Cathy's contributions to Siloam Springs Regional Hospital have been significant. She has spearheaded initiatives to streamline the patient financial experience, resulting in a 20% reduction in call volume to the patient accounts department and a 12% increase in prompt-pay patient collections. Additionally, Cathy has been an active member of the Arkansas Hospital Association's Revenue Cycle Committee, sharing her expertise and advocating for industry-wide best practices.
Conclusion
With her extensive experience, strong leadership skills, and commitment to excellence, Cathy Woodruff is a valuable asset to Siloam Springs Regional Hospital. She continues to drive innovation and continuous improvement in the hospital's patient financial services, making a meaningful impact on the organization's financial performance and patient satisfaction.
