Cayetana Quintana
Professional Summary
Professional Overview
Cayetana Quintana is an experienced financial counseling professional with a strong track record of driving operational excellence and delivering exceptional patient financial services. As the Manager of Financial Counseling at Intermountain Health, she leverages her deep industry expertise to oversee a team responsible for guiding patients through complex financial matters and ensuring access to appropriate financial assistance programs.
Experience Summary
Current Role
In her current position as Manager of Financial Counseling at Intermountain Health, Cayetana is responsible for leading a team of dedicated financial counselors. She ensures patients receive comprehensive financial counseling and are connected with the most suitable financial assistance options to address their unique needs. Under her leadership, Cayetana has implemented streamlined processes that have increased patient satisfaction scores by 15% and reduced average wait times for financial consultations by 20%.
Career Progression
Prior to her current role, Cayetana held positions of increasing responsibility within the patient financial services industry. She served as a Financial Counseling Supervisor at SCL Health, where she spearheaded the development of a patient-centric financial education program that resulted in a 12% reduction in bad debt. Earlier in her career, Cayetana worked as a Patient Financial Advocate at SCL Health and held managerial roles in patient financial services and eligibility at San Luis Valley Health and Valley-Wide Health Systems, Inc.
Academic Background
Cayetana holds a Bachelor of Science in Business Administration from the University of Colorado, with a specialization in Healthcare Management. She is committed to ongoing professional development and has completed various industry-specific certifications, including the Certified Healthcare Financial Professional (CHFP) designation.
Areas of Expertise
- Patient financial counseling and education
- Financial assistance program management
- Operational process improvement
- Team leadership and development
- Patient-centered service delivery
- Healthcare revenue cycle management
Professional Impact
Throughout her career, Cayetana has demonstrated a strong commitment to improving patient financial experiences and ensuring access to affordable healthcare. She has played a pivotal role in implementing innovative financial counseling initiatives that have directly contributed to enhanced patient satisfaction, reduced bad debt, and improved overall financial performance for the healthcare organizations she has served.
Conclusion
With over 25 years of experience in the patient financial services industry, Cayetana Quintana has established herself as a respected leader and subject matter expert in the field of financial counseling. In her current role at Intermountain Health, she continues to drive positive change, optimize operational efficiency, and make a meaningful impact on the lives of patients and their families.
