CQ

Cayetana Quintana

Cayetana Quintana


Manager Financial Counseling
Commerce City, Colorado, United States

Professional Overview


Cayetana Quintana is an experienced financial management professional with a strong track record of driving operational excellence and improving patient financial services. As the Manager of Financial Counseling at Intermountain Health, she oversees a team responsible for providing comprehensive financial counseling and guidance to patients, ensuring they have access to the resources and support needed to navigate complex healthcare costs.

Experience Summary



Current Role


Manager Financial Counseling, Intermountain Health (2020-01-01 to Present)
  • Leads a team of financial counselors in delivering personalized support and financial education to patients

  • Develops and implements strategies to enhance the patient financial experience, resulting in a 15% increase in patient satisfaction scores

  • Collaborates cross-functionally with clinical and administrative departments to streamline financial processes and improve revenue cycle management

  • Drives continuous improvement initiatives that have yielded a 12% reduction in patient account write-offs


Career Progression


Financial Counseling Supervisor, SCL Health (2015-09-01 to 2020-01-01)
  • Supervised a team of financial counselors and patient advocates, optimizing workflows to enhance operational efficiency

  • Implemented new training programs that improved employee skills and knowledge, leading to a 20% increase in first-call resolution rates

  • Developed and executed communication strategies to educate patients on financial assistance options, resulting in a 30% increase in program enrollment


Patient Financial Advocate, SCL Health (2014-08-01 to 2015-08-01)
  • Provided direct support to patients, guiding them through the financial aspects of their healthcare journey

  • Leveraged problem-solving skills to resolve complex patient billing and insurance-related issues, earning recognition for exceptional customer service


Manager Patient Financial Services/Co-Manager Patient Registration, San Luis Valley Health (2004-08-01 to 2014-06-01)
  • Managed the patient financial services and registration departments, overseeing workflow optimization and staff development

  • Implemented a new patient payment plan system that improved collection rates by 18% and reduced patient accounts receivable


Eligibility Specialist, Valley-Wide Health Systems, Inc. (1994-05-01 to 2004-07-01)
  • Assessed patient eligibility for various financial assistance programs, connecting them with appropriate resources


Academic Background


Cayetana holds a Bachelor of Science in Business Administration from the University of Colorado Boulder, with a focus on Finance and Accounting.

Areas of Expertise


  • Healthcare financial management and revenue cycle optimization

  • Patient financial counseling and education

  • Team leadership and process improvement

  • Financial analysis and reporting

  • Regulatory compliance and patient-centric policies


Professional Impact


  • Recognized as a subject matter expert in patient financial services, frequently invited to present at regional healthcare conferences

  • Served on the board of the Colorado Healthcare Financial Management Association, contributing to industry best practices

  • Spearheaded the development of a comprehensive financial assistance program that has helped over 10,000 patients access affordable care


Conclusion


With over 25 years of experience in the healthcare industry, Cayetana Quintana has established herself as a respected leader in financial counseling and patient financial services. Her strategic vision, operational expertise, and unwavering commitment to improving the patient experience make her a valuable asset to the Intermountain Health team.