Cedric Hsu

Senior Technical Account Manager

Professional Overview

Cedric Hsu is a seasoned technology leader with extensive experience in software engineering, program management, and technical account management. As a Senior Technical Account Manager at Intel Corporation, he leverages his deep technical expertise and strong customer-centric approach to drive successful outcomes for the company's key clients.

Experience Summary

Current Role

As a Senior Technical Account Manager at Intel Corporation, Cedric is responsible for providing strategic guidance and technical support to the company's high-profile customers. He acts as a trusted advisor, collaborating closely with clients to understand their unique needs and challenges, and delivering tailored solutions that optimize performance, reliability, and cost-effectiveness. Cedric's exceptional problem-solving skills, coupled with his in-depth knowledge of Intel's cutting-edge technologies, enable him to consistently exceed customer expectations and drive tangible business impact.

Career Progression

Prior to his current role, Cedric held various leadership positions within Intel Corporation, showcasing his versatility and commitment to professional growth. As a Software Engineering Manager, he led a team of talented engineers in the development and optimization of critical system software, contributing to the company's technological advancements. In his previous role as a Technical Program Manager, Cedric demonstrated his ability to navigate complex projects, coordinate cross-functional teams, and deliver innovative solutions on time and within budget.

Earlier in his career, Cedric gained valuable experience as a Senior BIOS Engineer at AMD and Insyde Software, where he played a pivotal role in designing and implementing cutting-edge BIOS and firmware solutions for industry-leading hardware platforms.

Academic Background

Cedric holds a Bachelor of Science degree in Electrical Engineering from the University of California, Berkeley, where he graduated with honors.

Areas of Expertise

• Technical account management

• Software engineering and optimization

• Program and project management

• Embedded systems and firmware development

• Customer relationship management

• Stakeholder engagement and communication

Professional Impact

Throughout his career, Cedric has consistently delivered exceptional results, earning him a reputation as a trusted technical expert and strategic partner. Notable achievements include:

• Spearheaded the development of a groundbreaking software solution that improved system performance by 25% for a major cloud computing client, resulting in significant cost savings and increased customer satisfaction.

• Led a cross-functional team in the successful implementation of a complex firmware upgrade project, enabling a key customer to seamlessly transition to the latest hardware platform.

• Recognized as a subject matter expert, Cedric has been invited to speak at industry conferences and events, sharing his insights and best practices with peers and colleagues.

Conclusion

With his diverse technical expertise, exceptional problem-solving skills, and unwavering commitment to customer success, Cedric Hsu is well-positioned to continue driving innovation and delivering transformative solutions as a Senior Technical Account Manager at Intel Corporation. His track record of success and strong industry reputation make him a valuable asset to the company and its clients.