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Celeste Ooft

Celeste Ooft


IT Service Ops Director, Malta

Professional Overview


Celeste Ooft is an accomplished IT Service Operations Director with extensive experience in driving operational excellence and customer-centric solutions across the online gaming industry. With a diverse background spanning roles in customer operations, sales, and team leadership, Celeste has developed a unique blend of technical expertise and customer service acumen.

Experience Summary



Current Role


As the IT Service Ops Director at Playnetic, Celeste is responsible for overseeing the organization's end-to-end IT service operations, ensuring seamless delivery and exceptional customer experiences. In this role, she leads a team of skilled technicians and analysts, fostering a culture of continuous improvement and innovation. Celeste's strategic vision and data-driven approach have been instrumental in optimizing service delivery, reducing downtime, and enhancing overall operational efficiency.

Career Progression


Prior to her current position, Celeste held various leadership roles within the online gaming sector. As the Customer Operations Manager at Yggdrasil Gaming Ltd, she spearheaded initiatives to streamline customer support processes and implement cutting-edge technologies. During her tenure as the Head of Operations at Fair Play Online Casino, Celeste demonstrated her ability to effectively manage cross-functional teams, driving organizational growth and improving customer satisfaction.

Celeste's career journey also includes experience as a Customer Support Team Lead at Betsson Group, where she honed her skills in team management and creating exceptional customer experiences. Earlier in her career, she served as a Senior Sales Representative at Teleperformance Portugal, further developing her customer-centric mindset and sales acumen.

Academic Background


Celeste holds a Bachelor of Science in Computer Science from the University of Malta, where she graduated with distinction. Her academic achievements and specialized knowledge in computer science have been instrumental in shaping her technical expertise and strategic decision-making abilities.

Areas of Expertise


  • IT Service Operations Management

  • Customer Experience Optimization

  • Team Leadership and Talent Development

  • Process Improvement and Automation

  • Data Analysis and Reporting

  • Cross-functional Collaboration

  • Online Gaming Industry Acumen


Professional Impact


Throughout her career, Celeste has demonstrated a strong commitment to driving operational excellence and delivering measurable results. As the IT Service Ops Director at Playnetic, she has successfully implemented a robust incident management system, reducing response times by 30% and increasing first-call resolution rates by 25%. Celeste's collaborative approach and focus on data-driven decision-making have been instrumental in aligning IT service delivery with the company's strategic objectives.

Conclusion


Celeste Ooft is a seasoned IT Service Operations leader with a proven track record of driving transformative change and delivering exceptional customer experiences in the online gaming industry. Her blend of technical expertise, customer-centric mindset, and strong leadership capabilities position her as a valuable asset in her current role and future endeavors.