Chadia Yagoubi

Customer Information Controller
Doha, Doha, Qatar

Professional Overview

Chadia Yagoubi is an experienced professional with a demonstrated history of working in the transportation and retail industries. As the Customer Information Controller at Qatar Railways Company (Qatar Rail), she leverages her extensive customer service expertise to oversee the efficient management and dissemination of customer information, contributing to enhanced user experiences.

Experience Summary

Current Role

Customer Information Controller, Qatar Railways Company (Qatar Rail) (2022-08-01 to Present)

• Responsible for managing and maintaining the accuracy of customer data and information, ensuring seamless service delivery

• Coordinates with cross-functional teams to address customer inquiries and resolve issues in a timely and effective manner

• Develops and implements strategies to enhance the customer information management process, driving continuous improvement

Career Progression

Customer Service Representative, Doha Metro (2018-06-01 to 2023-05-01)

• Provided exceptional customer service to Doha Metro passengers, addressing their needs and concerns with professionalism and empathy

• Contributed to the development and implementation of customer service initiatives, leading to improved customer satisfaction ratings

Sales Executive, Center X Al Manzah 6 (2016-12-01 to 2018-05-01)

• Demonstrated strong sales and customer relationship management skills, consistently meeting and exceeding sales targets

• Collaborated with cross-functional teams to develop and execute effective marketing strategies, resulting in increased brand awareness and customer acquisition

Sales Representative, Making Commercial Centre (2016-05-01 to 2016-11-01)

• Excelled in a customer-facing role, providing personalized service and guidance to clients, leading to repeat business and referrals

Academic Background

• Bachelor's Degree in Business Administration, Qatar University

Areas of Expertise

• Customer service and relationship management

• Data and information management

• Sales and marketing

• Stakeholder communication and collaboration

• Problem-solving and decision-making

Professional Impact

• Recognized for her exceptional customer service skills, awarded "Employee of the Month" at Doha Metro

• Contributed to the implementation of a new customer information management system, resulting in a 20% reduction in customer inquiry response times

• Participated in the development of a customer-centric training program for the sales team, leading to a 15% increase in customer satisfaction

Conclusion

With a proven track record of success in the transportation and retail sectors, Chadia Yagoubi is a versatile professional who excels in customer-facing roles. In her current position as the Customer Information Controller at Qatar Railways Company (Qatar Rail), she is poised to make a significant impact through her commitment to improving customer experiences and driving operational efficiency.