Chaketa Jordan
Senior Sales Trainer/Sales Enablement Manager
Professional Overview
Chaketa Jordan is an accomplished training and development professional with extensive experience in the financial services and telecommunications industries. As the Senior Sales Trainer/Sales Enablement Manager at Cengage Group, she leverages her expertise in sales enablement, talent development, and change management to drive organizational growth and improve sales performance.
Experience Summary
Current Role
In her current role at Cengage Group, Chaketa is responsible for designing and delivering comprehensive sales training programs, creating sales enablement content, and implementing effective onboarding and continuous learning initiatives. She collaborates closely with sales leadership to align training and development strategies with business objectives, ensuring that the sales team is equipped with the knowledge, skills, and tools necessary to excel in the competitive education technology market.
Career Progression
Prior to joining Cengage Group, Chaketa held several leadership positions in the financial services industry. As the Training Manager at JPMorgan Chase & Co., she oversaw the development and delivery of training programs for retail banking and wealth management teams, contributing to improved customer experience and increased sales productivity. Before that, she served as a Talent & Development Delivery Senior Analyst at Truist, where she spearheaded the implementation of innovative learning solutions and led cross-functional initiatives to enhance employee engagement and performance.
Chaketa's earlier career experiences include roles as a Personal Banker at PNC and a Diversity & Inclusion Ambassador at U.S. Cellular, where she honed her skills in customer service, sales, and diversity and inclusion initiatives.
Academic Background
Chaketa holds a Bachelor's degree in Business Administration from the University of Central Florida, with a concentration in Marketing. Her academic achievements and specialized training in areas such as sales enablement, coaching, and change management have equipped her with the knowledge and strategic insights to drive organizational transformation and develop high-performing sales teams.
Areas of Expertise
- Sales Enablement and Training
- Talent Development and Learning Strategies
- Coaching and Performance Management
- Change Management and Organizational Transformation
- Diversity, Equity, and Inclusion Initiatives
Professional Impact
Throughout her career, Chaketa has demonstrated a proven track record of designing and implementing successful sales training and enablement programs. At JPMorgan Chase & Co., she played a pivotal role in developing and delivering training that resulted in a 15% increase in sales productivity within the retail banking and wealth management teams. At Truist, she led the implementation of a new learning management system, which improved employee engagement and accessibility to training resources by 20%.
Conclusion
Chaketa Jordan is an accomplished sales enablement and talent development professional with a passion for driving organizational growth and empowering sales teams. Her extensive experience in the financial services and telecommunications industries, combined with her strategic insights and commitment to continuous improvement, make her a valuable asset to Cengage Group as they navigate the dynamic education technology landscape.
