Chanda Schwenn
Patient Registration Coordinator
Professional Overview
Chanda Schwenn is an experienced healthcare professional with over 8 years of expertise in patient registration and financial counseling. As a Patient Registration Coordinator at Swedish, she plays a critical role in ensuring efficient and accurate patient intake processes, while also providing financial guidance to support patients throughout their healthcare journey.
Experience Summary
Current Role
As a Patient Registration Coordinator at Swedish, Chanda is responsible for managing the patient registration process, including verifying insurance information, coordinating with payers, and assisting patients with understanding their coverage and financial obligations. In this role, she has consistently maintained a high level of accuracy in patient data entry, contributing to the organization's patient satisfaction scores. Additionally, Chanda serves as a Financial Counselor, leveraging her expertise to advise patients on the available financial assistance options and payment plans, ensuring they can access the care they need.
Career Progression
Chanda began her healthcare career at Swedish in 2013 as a Patient Registration Coordinator, where she quickly demonstrated her ability to streamline processes and provide exceptional customer service. Over the years, she has honed her skills in patient registration, billing, and financial counseling, becoming a valued member of the patient services team. Her dedication and problem-solving abilities have earned her the respect of her colleagues and the trust of the patients she serves.
Academic Background
Chanda holds a Bachelor of Science degree in Healthcare Administration from the University of Washington, where she graduated with honors. Her academic background has provided her with a strong foundation in healthcare operations, patient-centric service, and financial management, which she applies daily in her work.
Areas of Expertise
- Patient registration and intake processes
- Insurance verification and claims management
- Financial counseling and patient assistance programs
- Healthcare administration and operations
- Customer service and patient advocacy
Professional Impact
Throughout her tenure at Swedish, Chanda has played a pivotal role in enhancing the patient experience. She has spearheaded initiatives to improve data accuracy and streamline the registration process, leading to a 20% reduction in patient wait times. Additionally, her proactive approach to financial counseling has enabled more patients to access the care they need, with a 15% increase in the utilization of financial assistance programs.
Conclusion
Chanda Schwenn is a dedicated healthcare professional with a proven track record of excellence in patient registration and financial counseling. Her deep industry knowledge, problem-solving skills, and unwavering commitment to patient-centric care make her a valuable asset to the Swedish team. Chanda is poised to continue driving positive outcomes and contributing to the organization's mission of providing high-quality, accessible healthcare services.
