Professional Summary
Professional Overview
Chandan Arora is an experienced operations, supply chain, and customer success leader with a proven track record of driving business growth and optimization. As the Director of Operations, Supply Chain, and Customer Success at Moglix, he is responsible for ensuring seamless end-to-end operations, managing the supply chain, and delivering exceptional customer experiences.
Experience Summary
Current Role
As the Director of Operations, Supply Chain, and Customer Success at Moglix, Chandan is accountable for overseeing the company's operational efficiency, supply chain management, and customer success initiatives. He is instrumental in streamlining processes, enhancing supply chain visibility, and fostering strong customer relationships to support Moglix's continued growth and market leadership.
Career Progression
Chandan has steadily climbed the ranks within Moglix, starting as a Senior Manager for Customer Success, Sales, and Online Operations and gradually taking on increasingly senior roles. His previous experience includes positions at Indiamart Intermesh Limited, Interglobe Enterprises, and Sitel, where he honed his expertise in customer service, business development, and operations management.
Academic Background
Chandan holds a Master's degree in Business Administration from Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai, where he specialized in Operations and Supply Chain Management. He also earned a Bachelor's degree in Commerce from Delhi University.
Areas of Expertise
- Operations Management
- Supply Chain Optimization
- Customer Success and Relationship Management
- Business Development and Sales
- Process Improvement and Efficiency
- Stakeholder Engagement and Collaboration
Professional Impact
Throughout his career, Chandan has demonstrated his ability to drive operational excellence, enhance supply chain resilience, and deliver exceptional customer experiences. His leadership and strategic vision have been instrumental in driving Moglix's growth and solidifying its position as a leading B2B industrial e-commerce platform in India.
Conclusion
With his extensive experience and multi-faceted expertise, Chandan Arora is a valuable asset to Moglix, contributing to the company's continued success and market expansion. His focus on operational efficiency, supply chain optimization, and customer satisfaction positions him as a trusted partner in driving Moglix's long-term growth and industry impact.
