Chandler Clements

Sr Manager, Application Support

Professional Overview

Chandler Clements is an experienced technical and operations leader with a proven track record of driving organizational efficiency and delivering exceptional customer support. As the Sr Manager of Application Support at Tekion Corp, he oversees a team responsible for providing high-quality software implementation and post-deployment support to clients across the automotive industry.

Experience Summary

Current Role

In his current role, Chandler is responsible for managing a team of application support specialists and engineers. He ensures that Tekion's software solutions are seamlessly integrated and maintained, while continuously optimizing processes to enhance the customer experience. Chandler's leadership has been instrumental in driving customer satisfaction and loyalty, contributing to Tekion's growth as a leading provider of automotive retail management technology.

Career Progression

Prior to joining Tekion, Chandler served as the Director of Operations and Customer Success at Velocity Automotive, where he was instrumental in streamlining support operations and improving client retention. Before that, he held various roles at ELEAD, including Director of Support Operations, Technical Support Manager, and Database Administrator, steadily advancing his expertise in the automotive technology sector.

Academic Background

Chandler holds a Bachelor of Science degree in Information Technology from the University of Florida, where he graduated with honors.

Areas of Expertise

• Automotive technology and software solutions

• Customer support and operations management

• Process optimization and continuous improvement

• Team leadership and mentorship

• Technical problem-solving and issue resolution

Professional Impact

Throughout his career, Chandler has been recognized for his ability to drive operational efficiency and enhance the customer experience. At Tekion, he has led initiatives to implement new support tools and automation, resulting in a 20% reduction in response times and a 15% increase in first-call resolution. Chandler's contributions have been crucial in maintaining Tekion's position as a trusted partner for automotive retailers.

Conclusion

With over 15 years of experience in the automotive technology industry, Chandler Clements has demonstrated his expertise in leading high-performing support teams and delivering exceptional customer service. As the Sr Manager of Application Support at Tekion Corp, he continues to play a pivotal role in the company's growth and success, providing valuable insights and strategic direction to ensure the seamless delivery of Tekion's innovative software solutions.