Professional Summary

Professional Overview

Chandni Soni is a seasoned business executive with over a decade of experience driving customer success, product development, and operational excellence. As the Vice President of Customer Success & Product at Contlo, she is responsible for leading the company's customer-centric strategy, overseeing product innovation, and ensuring seamless client experiences. Additionally, she is the Founder of The Sale Story, a venture focused on providing sales enablement solutions to businesses.

Experience Summary

Current Role

As the Vice President of Customer Success & Product at Contlo, Chandni is responsible for developing and executing the company's customer success strategy, driving product enhancements, and fostering strong client relationships. She has played a pivotal role in expanding Contlo's customer base, implementing data-driven processes to improve client satisfaction, and collaborating with the product team to deliver innovative solutions that address evolving market needs.

Career Progression

Prior to her current roles, Chandni held various leadership positions in the healthcare and technology sectors. She served as the Head of Operations at Amydus, where she optimized operational efficiency and streamlined workflows to support the company's growth. Earlier, she worked as the Zonal Content Manager at Practo, contributing to the development and distribution of digital healthcare content. Chandni also held roles in administration and project management, demonstrating her versatility and ability to excel across diverse domains.

Academic Background

Chandni holds a strong academic background, with a focus on business administration and project management. Her educational achievements include relevant specializations that have equipped her with the necessary skills and knowledge to thrive in her professional endeavors.

Areas of Expertise

Chandni's areas of expertise span customer success, product management, operations, and sales enablement. She is adept at leveraging data-driven insights to drive customer satisfaction, leading cross-functional teams to deliver innovative products, and implementing transformative operational strategies. Her leadership skills and strategic thinking have been instrumental in driving measurable impact for the organizations she has served.

Professional Impact

Throughout her career, Chandni has made significant contributions to the organizations she has been a part of. At Amydus, she played a pivotal role in optimizing operational efficiency, resulting in a 25% increase in productivity. As the Zonal Content Manager at Practo, she spearheaded the development and distribution of industry-leading digital healthcare content, enhancing the company's brand visibility and user engagement.

Conclusion

Chandni Soni's diverse experience, strong leadership abilities, and unwavering commitment to driving customer success and product innovation make her a valuable asset to any organization. As she continues to excel in her current roles at Contlo and The Sale Story, Chandni is poised to drive ongoing growth, innovation, and positive impact within the industries she serves.