Professional Overview

Charissa Bulawan is a seasoned Technical Support Specialist based in Davao City, Philippines, with a strong background in providing technical assistance and support to clients. Her key expertise areas include technical troubleshooting, customer service, and issue resolution, with a focus on the IT and customer service industries.

Experience Summary

Current Role

As a Technical Support Specialist at Concentrix, Charissa has been responsible for providing top-notch technical support to clients since August 2018. Her key responsibilities include resolving technical issues, addressing customer inquiries, and ensuring timely and effective solutions. Although specific achievements are not available, her ongoing role demonstrates her capability to work in a fast-paced environment and deliver results.

Academic Background

Charissa holds a Bachelor's degree in Business Administration and Management, General, from Davao Oriental State College of Science and Technology, which she completed from 2012 to 2016. This academic foundation has provided her with a solid understanding of business principles and management practices.

Areas of Expertise

Her areas of expertise include technical support, customer service, and issue resolution, with a focus on the IT industry. Charissa possesses strong technical competencies, including troubleshooting and problem-solving skills, as well as leadership and management capabilities, which enable her to work effectively in a team environment.

Professional Impact

Although specific projects or initiatives are not available, Charissa's ongoing role as a Technical Support Specialist at Concentrix demonstrates her ability to contribute to the IT and customer service industries. Her work has likely had a positive impact on client satisfaction and issue resolution.

Conclusion

Charissa Bulawan is a dedicated and experienced Technical Support Specialist with a strong background in technical support and customer service. Her current focus is on delivering high-quality support to clients, and her value proposition lies in her ability to provide effective solutions and ensure client satisfaction. With her ongoing role at Concentrix, Charissa continues to grow and develop as a professional, expanding her expertise and contributions to the IT and customer service industries.