Charlene Fernandez
Clinician Operations Manager – Clinical Quality, Enablement, and Patient Safety
Professional Overview
Charlene Fernandez is an experienced healthcare operations and program management professional with a strong background in clinical research, patient safety, and quality improvement. As the Clinician Operations Manager at Finni Health, she is responsible for driving clinical quality, enablement, and patient safety initiatives to support the company's mission of delivering exceptional healthcare services.
Experience Summary
Current Role
At Finni Health, Charlene oversees the implementation and optimization of clinical processes and protocols to ensure the highest standards of patient care and safety. She collaborates closely with cross-functional teams to identify opportunities for improvement, develop strategic plans, and execute innovative solutions. Charlene's data-driven approach and keen eye for detail have made her a valuable asset in enhancing the company's clinical operations and patient outcomes.
Career Progression
Prior to her current role, Charlene held various leadership positions in the healthcare industry, including Senior Clinician Operations Manager at Weekend Health, where she led the development and implementation of new operational strategies to streamline clinical workflows and improve patient satisfaction. She also served as the Director of Sales Operations and Deal Desk at AllStripes, where she played a pivotal role in optimizing the company's sales processes and data management.
Charlene's early career was focused on clinical research, having held roles as a Lead Clinical Research Coordinator at Stanford Cancer Institute and a Clinical Research Coordinator at UCSF Medical Center and UCLA Health. In these positions, she gained extensive experience in managing clinical trials, coordinating patient recruitment and retention, and ensuring compliance with research protocols.
Academic Background
Charlene holds a Bachelor of Science degree in Nursing from the University of California, Los Angeles (UCLA), where she graduated with honors. Her strong educational foundation, combined with her practical experience in the healthcare sector, has equipped her with a deep understanding of the industry's challenges and best practices.
Areas of Expertise
- Clinical operations management
- Patient safety and quality improvement
- Process optimization and workflow design
- Cross-functional team collaboration
- Data analysis and reporting
- Strategic planning and implementation
- Clinical research coordination and compliance
Professional Impact
Throughout her career, Charlene has demonstrated a passion for driving positive change in the healthcare industry. At Weekend Health, she spearheaded the development of a new clinician training program that improved employee satisfaction and retention rates by 15%. At AllStripes, she implemented a streamlined deal desk process that increased sales efficiency by 20% and reduced the time-to-close for new contracts.
Conclusion
Charlene Fernandez is a seasoned healthcare operations professional with a proven track record of delivering strategic and operational excellence. Her expertise in clinical quality, patient safety, and process optimization, coupled with her strong leadership skills, make her a valuable asset to Finni Health as they continue to revolutionize the healthcare landscape.
