Charlotte Thurston
Head of Internal Communications, Hoare Lea
Professional Overview
Charlotte Thurston is an accomplished internal communications professional with over a decade of experience leading strategic communication initiatives within the professional services industry. As the Head of Internal Communications at Hoare Lea, she is responsible for developing and implementing comprehensive internal communication strategies that foster employee engagement, alignment, and organizational success.
Experience Summary
Current Role
As the Head of Internal Communications at Hoare Lea, Charlotte oversees the company's internal communication channels, ensuring consistent messaging and effective information-sharing across the organization. She collaborates closely with senior leadership to design and execute targeted communication plans that support key business objectives, drive cultural change, and enhance employee morale and productivity. Under her leadership, the internal communications team has successfully launched several award-winning initiatives, including a comprehensive employee recognition program and a innovative digital platform for knowledge-sharing.
Career Progression
Prior to her current role, Charlotte held progressive positions within Hoare Lea, serving as the Internal Communications Lead and Internal Communications Manager. In these roles, she demonstrated her ability to develop and implement impactful communication strategies, manage cross-functional projects, and build strong relationships with stakeholders across the organization. Before transitioning to internal communications, Charlotte gained valuable experience in marketing and business development, further enhancing her understanding of the professional services industry and her ability to align internal communications with broader business goals.
Academic Background
Charlotte holds a Postgraduate Diploma in Translation from the University of the West of England and a Bachelor of Arts (Hons) degree in Spanish from the University of Southampton. She also completed a Professional Certificate in Marketing from the Chartered Institute of Marketing, demonstrating her commitment to continuous learning and professional development.
Areas of Expertise
- Internal communication strategy and implementation
- Employee engagement and change management
- Digital communication and collaboration platforms
- Cross-functional project management
- Stakeholder relationship management
- Professional services industry knowledge
Professional Impact
Under Charlotte's leadership, the internal communications function at Hoare Lea has become a strategic partner in driving organizational success. She has spearheaded the development of innovative communication initiatives, such as the implementation of a company-wide intranet and the launch of a comprehensive employee recognition program, which have been recognized with industry awards. Charlotte's focus on aligning internal communications with broader business objectives has contributed to improved employee satisfaction, increased productivity, and enhanced organizational agility.
Conclusion
With her proven track record of success in internal communications, Charlotte Thurston is a highly respected and influential leader within the professional services industry. Her extensive experience, strategic mindset, and commitment to driving positive change make her a valuable asset to Hoare Lea and a trusted advisor to her colleagues and peers.
