Charlotte Wayman
Director, Patient Financial Services/Patient Registration
Salinas, California, United States
Professional Overview
Charlotte Wayman is an experienced healthcare executive with a strong background in patient financial services and registration management. As the Director of Patient Financial Services/Patient Registration at Salinas Valley Memorial Healthcare System, she oversees critical revenue cycle operations and ensures efficient patient access processes.
Experience Summary
Current Role
As the Director of Patient Financial Services/Patient Registration at Salinas Valley Memorial Healthcare System, Charlotte is responsible for leading a team of over 50 professionals. She oversees all aspects of patient registration, insurance verification, authorization management, and financial counseling. Under her leadership, the department has consistently maintained a clean claims rate of 98% and reduced patient wait times by 20%. Charlotte has also spearheaded the implementation of a new patient portal, improving the overall patient experience.
Career Progression
Prior to her current role, Charlotte served as the Assistant Director of Patient Financial Services at a large regional hospital system. In this position, she played a key role in streamlining billing and collections processes, resulting in a 15% reduction in accounts receivable. Earlier in her career, Charlotte held various patient access and revenue cycle management positions, gradually expanding her expertise in healthcare finance and operations.
Academic Background
Charlotte holds a Bachelor of Science degree in Healthcare Administration from the University of California, Davis. She is a certified Professional Coder (CPC) and has completed additional training in revenue cycle management and patient experience optimization.
Areas of Expertise
- Patient financial services and revenue cycle management
- Patient registration and access processes
- Insurance verification and authorization management
- Financial counseling and patient financial assistance
- Healthcare operations and process improvement
- Team leadership and change management
Professional Impact
Throughout her career, Charlotte has demonstrated a talent for driving operational efficiency and enhancing the patient experience. She is a respected leader in the healthcare community and has been invited to present at several industry conferences on best practices in patient financial services. Charlotte's contributions have been recognized through multiple awards, including the "Outstanding Revenue Cycle Leader" award from the California Hospital Association.
Conclusion
With over 15 years of experience in the healthcare industry, Charlotte Wayman is a seasoned professional with a proven track record of success. In her current role, she continues to make significant contributions to the financial and operational success of Salinas Valley Memorial Healthcare System, while maintaining a strong focus on patient-centric service delivery.
